Mail wont archive - email icon changes to timer then back to normal
Hi,
I have a few users including myself that when we click on the "store" icon in outlook 2007/2010, the mail icon will change to the timer icon for 1min, then will revert back to the normal outlook mail icon.
From my understanding the way it should work is the timer icon should stay until they have been archived over.
I've checked the backups and they ran sucessfully the night before. Restarted services, ran sync and the achriving taks.
Am i missing something?
We are running EV 9.0.2.1061. Some user have outlook 2007 and some have 2010.
Seems to be a permission issue on the archive. The user doesn't have access to the Inbox. I've removed your user information but you should be able to find trace similar to the following;
1464 11:43:42.069 [4604] (ArchiveTask) <6768> EV:M CClientIdentity::CheckAccess - User xxx-xx\yyyyy does not have permissions (Write) to Archive Folder [Path = \Inbox VaultId = 181DA8B6685D7B349876714E50EC298ED1110000EV01]
I would check the permissions on the Inbox of this archive using PermissionsBrowser. It may be a synchronization issue.
Thanks
Karl
