Mailbox not vaulting

Question

I have one user that I am attempting to vault.&nbsp; When I first received the request, I added the user to the Windows sercurity provisioning group that added user to be provisioned for EV.&nbsp; I then synced the mailbox and started the forced archive.&nbsp; When the request came in, the user's mailbox was close to 100 GB!&nbsp; The mailbox is now down to 30 GB and 59 GB is in the vault.&nbsp; But the policy the user is assigned to moves all IPM.Note items older than 60 days to the Vault.&nbsp; I impersonated his mailbox in OWA and he still has many items older than 60 days in his mailbox.&nbsp; I've forced vaulted him many times.&nbsp; Nothing more is moving to the Vault.&nbsp; Earlier today, I disabled him for Vault, zapped both the archive and his mailbox and re-enabled him.&nbsp; Still nothing moving to vault.&nbsp;&nbsp;I've followed this link.https://vox.veritas.com/t5/Articles/Troubleshootin...The user is still part of our 60 day provisioning group.&nbsp; (I uploaded an image showing he is...)His mailbox is not hidden in the GAL or disabled in AD.He is not disabled for archiving.&nbsp; I check that by attempting to disable someone.&nbsp; If they're not provisioned at all, I can't find them to enable or disable.&nbsp; But if I can disable someone, I know they're enabled.&nbsp; (I then just cancel out of the disable user wizard.)The user is still on the same mailbox server as then the ticket came in.About this entry...Wrong mix of policy settings?Sometimes in a purely quota based archiving situation it might seem like items are not being archived, but really that might be perfectly normal.We don't have quotas, so this is not it.&nbsp; We don't have Symantec support anymore.&nbsp; But Symantec used to always focus in on the quota for a user and I'd have to overly disprove them that there are no quotas.&nbsp; They'd pull out the dtrace and say, the user does have a quota because dtrace shows it.&nbsp; I'd show them over and over, no they don't.&nbsp; After an hour or so, they'd drop it and we'd find the problem elsewhere.&nbsp; But here's the proof...[PS] C:\Windows\system32&gt;get-mailbox user | fl *database*,*quota*Database&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : DAG02DB10UseDatabaseRetentionDefaults : FalseUseDatabaseQuotaDefaults&nbsp;&nbsp;&nbsp;&nbsp; : TrueArchiveDatabase&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :DisabledArchiveDatabase&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :ProhibitSendQuota&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : unlimitedProhibitSendReceiveQuota&nbsp;&nbsp;&nbsp;&nbsp; : unlimitedRecoverableItemsQuota&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : unlimitedRecoverableItemsWarningQuota : unlimitedUseDatabaseQuotaDefaults&nbsp;&nbsp;&nbsp;&nbsp; : TrueIssueWarningQuota&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : unlimitedRulesQuota&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 64 KB (65,536 bytes)ArchiveQuota&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : unlimitedArchiveWarningQuota&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : unlimited[PS] C:\Windows\system32&gt;get-mailboxdatabase dag02db10 | fl *quota*ProhibitSendReceiveQuota&nbsp;&nbsp;&nbsp;&nbsp; : unlimitedProhibitSendQuota&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : unlimitedRecoverableItemsQuota&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 30 GB (32,212,254,720 bytes)RecoverableItemsWarningQuota : 20 GB (21,474,836,480 bytes)QuotaNotificationSchedule&nbsp;&nbsp;&nbsp; : {Sun.1:00 AM-Sun.1:15 AM, Mon.1:00 AM-Mon.1:15 AM, Tue.1:00 AM-Tue.1:15 AM, Wed.1:00 AM-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Wed.1:15 AM, Thu.1:00 AM-Thu.1:15 AM, Fri.1:00 AM-Fri.1:15 AM, Sat.1:00 AM-Sat.1:15 AM}IssueWarningQuota&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : unlimitedBelow is a snippet of a dtrace on archivetask. (I doctored it up removing our company name and other identifiable information of the innocent...)24254&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:M&nbsp;&nbsp;&nbsp; FindExchServerDn - Exchange Server Found. DN: CN=TN001WEXMBX004,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=xxx Exchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=xxx,DC=net24255&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:M&nbsp;&nbsp;&nbsp; {GetExchangeServerValues:#4291} Exchange DN: [CN=TN001WEXMBX004,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=xxx Exchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=xxx,DC=net]|Exchange AD search path: [GC://TN001WGC11.US.xxx.net]|Exchange FQDN: [US.xxx.NET]24256&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:L&nbsp;&nbsp;&nbsp; {CExchangePolicyCache::GetDefaultPolicy:#270} Default policy is [13C154C35E01BC147B294FA9B593FFEAF1012700EVSARCHIVE01 (Default Exchange Mailbox Policy)]24257&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:H&nbsp;&nbsp;&nbsp; {CArchivingAgent::ProcessUserEx:#18105} Beginning processing of mbx [], mode [RN_ARCHIVING, RN_SCPROCESSING (0x3)], report mode [False]...24258&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:M&nbsp;&nbsp;&nbsp; CMailboxUsage::SetMailboxInUse - Adding MbxDN to List:[/O=xxx EXCHANGE/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=USERNAME]24259&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:L&nbsp;&nbsp;&nbsp; {CArchivingAgent::Initialise} (Entry)24260&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:L&nbsp;&nbsp;&nbsp; {MigratedDominoItems::Reset} (Entry)24261&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:L&nbsp;&nbsp;&nbsp; {MigratedDominoItems::Reset} (Exit)24262&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:L&nbsp;&nbsp;&nbsp; CPrioritizedItemTable::InitialiseTable(Age) - Setting up the table.&nbsp; Size: [1000]24263&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:L&nbsp;&nbsp;&nbsp; CPrioritizedItemTable::InitialiseTable(Quota) - Setting up the table.&nbsp; Size: [1000]24264&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:L&nbsp;&nbsp;&nbsp; {CArchivingAgent::Initialise} (Exit) Status: [Success]24265&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:M&nbsp;&nbsp;&nbsp; CAA::PUEX() - Calling FindUser()|LegacyMbxDn = /o=xxx Exchange/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=username|ExchangeFQDN = US.xxx.NET|ExchSearchPath = GC://TN001WGC11.US.xxx.net24266&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:M&nbsp;&nbsp;&nbsp; SanitizeUserName() - Sanitized username '/o=xxx Exchange/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=username' to '/o=xxx Exchange/ou=Exchange Administrative Group \28FYDIBOHF23SPDLT\29/cn=Recipients/cn=username'24267&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:M&nbsp;&nbsp;&nbsp; FindUser() - Using searchbase GC://TN001WGC11.US.xxx.net24268&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:M&nbsp;&nbsp;&nbsp; FindUser() - Search filter: (&amp;(objectCategory=user)(legacyExchangeDN=/o=xxx Exchange/ou=Exchange Administrative Group \28FYDIBOHF23SPDLT\29/cn=Recipients/cn=username))24269&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:M&nbsp;&nbsp;&nbsp; FindUser() - [homeMDB] = CN=DAG02DB10,CN=Databases,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=xxx Exchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=xxx,DC=net24270&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:M&nbsp;&nbsp;&nbsp; FindUser() - [distinguishedName] = CN=username,OU=Users,OU=Corporate,DC=US,DC=xxx,DC=net24271&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:L&nbsp;&nbsp;&nbsp; :CArchivingAgent::ProcessUser() |Getting a MAPI session from the session pool |24272&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:M&nbsp;&nbsp;&nbsp; CMAPISession::GetMapiSessionFromPoolEx(AdditionalFlags = 0)24273&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:M&nbsp;&nbsp;&nbsp; CMAPISession::GetMapiSessionFromPoolEx: Exit status: 0x024274&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:L&nbsp;&nbsp;&nbsp; {CPolicyTargetGroupCache::GetUsersPolicyTargetGroup:#225} Found entry for user [/o=xxx Exchange/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=username] in cache.24275&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:L&nbsp;&nbsp;&nbsp; {CPolicyTargetGroupCache::GetUsersPolicyTargetGroup:#250} User [/o=xxx Exchange/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=username] maps to policy [13D7DA27F340B0E4FBB432CC08A52C4591012p00EVSARCHIVE01] [xxx EVS Users]24276&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:L&nbsp;&nbsp;&nbsp; {CExchangePolicyCache::GetPolicy:#243} Returning policy: [13C154C35E01BC147B294FA9B593FFEAF1012700EVSARCHIVE01 (Default Exchange Mailbox Policy)]24277&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:M&nbsp;&nbsp;&nbsp; CAA::GUP() - /o=xxx Exchange/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=username is using Policy : Default Exchange Mailbox Policy24278&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:L&nbsp;&nbsp;&nbsp; :CArchivingAgent::ProcessUser() |Creating the Entry ID of user mailbox to be processed |24279&nbsp;&nbsp;&nbsp; 09:36:50.631&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:M&nbsp;&nbsp;&nbsp; :CArchivingAgent::ProcessUser() |Open users message store |24280&nbsp;&nbsp;&nbsp; 09:36:50.756&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:L&nbsp;&nbsp;&nbsp; :CArchivingAgent::ProcessUser() |Getting the entry ID of the mailbox wastebasket or deleted items folder |24281&nbsp;&nbsp;&nbsp; 09:36:50.756&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:L&nbsp;&nbsp;&nbsp; {CFolderHelper::GetSpecialFolders:#2060} Getting special folder Ids (Wastebasket, Outbox, Sent Items &amp;c.), attempt [1] of [4]24282&nbsp;&nbsp;&nbsp; 09:36:50.771&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:L&nbsp;&nbsp;&nbsp; {CArchivingAgent::ProcessOWARestoredItems()} (Entry)24283&nbsp;&nbsp;&nbsp; 09:36:50.771&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:M&nbsp;&nbsp;&nbsp; ProcessOWARestoredItems: OWARestoredItemTimeout: 120 minutes24284&nbsp;&nbsp;&nbsp; 09:36:50.771&nbsp;&nbsp;&nbsp;&nbsp; [8272]&nbsp;&nbsp;&nbsp; (ArchiveTask)&nbsp;&nbsp;&nbsp; &lt;9252&gt;&nbsp;&nbsp;&nbsp; EV:M&nbsp;&nbsp;&nbsp; ProcessOWARestoredItems: Deleting item(s) restored on or before: 13:36:50 10/02/2017&nbsp;I just opened the user's mailbox via Outlook and checked the types of emails that are old and verified they are mostly IPM.Note.&nbsp; None are pending or any types of messages that are filtered out by the archiving policy.

cconsult · Answer

what does the archiving report say?WhichE EV version?

dorlow1 · Answer

Running EV 9.0.2.&nbsp; There is no "report" tab in the vault task that I hear the newer versions have.&nbsp; The report log in the log folder I've never found to be useful.&nbsp; The dtrace is way more useful.

dorlow1 · Answer

I just checked.&nbsp; The &lt;ev install location&gt;\Reports\Exchange Mailbox Archive\ folder hasn't created a log in about 8 months.&nbsp; I've asked that question to EV support before we lost support and they didn't know why our servers weren't creating log files on some of the servers.&nbsp; But they never troubleshot it.&nbsp; They would just create a dtrace to fix the problem at hand.

dorlow1 · Answer

Right now, I am getting messages to move to the vault, but at a snails pace.&nbsp; If I force vault and specify only around 100, usually the 100 move to the vault.&nbsp; But then to do this again, I have to restart the admin service and empty out the msmq storage queue.&nbsp; The last one, I force vaulted 200 items. Only 120 moved over.&nbsp; But at least somthing has moved over.&nbsp; I hadn't gotten anything to go to vault for about 4 days until now.

gertjana · Answer

I believe in 9 you only get a report when you run the task in report-mode.. The archiving reports&nbsp;are only available in EV10 and up.Does this mailbox perhaps has some extremely large items, or very many items in general?It might be this archiving task is overloaded, and cannot cope properly. It might be there is somethign amiss with the mailbox itself. It might be an idea (if you have multiple Exchange servers that is) to disable archiving for this mailbox, move the mailbox to another server, move it back, then reenable. The moving should align the mailbox again.If that does not help, you might want to disable archiving again, export mailbox to PST, delete mailbox. Create new mailbox, import PST. enable mailbox, make sure to select the existing archive. Try again.If possible, upgrade to 9.04 (latest 9 version)

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