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Donnal_Spence's avatar
Donnal_Spence
Level 4
20 years ago
Solved

Manual Archive/Restore

For some reason, none of my clients can restore or archive manually from Outlook. Here is the error that is given:

Could not process the selected items.

Reason: An internal error occurred on the web server.

CreateObject EAQ:424

Thanks
Enterprise Vault
Information Governance
  • Donnal_Spence's avatar
    Donnal_Spence
    20 years ago
    Here is the solution that fixed my problem.

    1. Locate the following key in the registry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa

    2. Add Value
    Value name: DisableLoopbackCheck
    Data type: REG_DWORD
    Radix: Decimal
    Value: 1
  • Tremaine's avatar
    Tremaine
    Level 6
    20 years ago
    I remember seeing this on my w2k EV server back in old days.... It was down to the IIS config for the Enterprisevault Virtual Directory. If its the same (or if you running your w2k3 server in IIS5 mode) then your need to make sure Execute Permissions is set to Scripts Only and Application Protection is set to Low (IIS Process) on the Virtual directory.

    Cheers
  • Donnal_Spence's avatar
    Donnal_Spence
    Level 4
    20 years ago
    Here is the solution that fixed my problem.

    1. Locate the following key in the registry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa

    2. Add Value
    Value name: DisableLoopbackCheck
    Data type: REG_DWORD
    Radix: Decimal
    Value: 1