Forum Discussion

antonio_boydera's avatar
antonio_boydera
Level 3
12 years ago

Manual Archiving of Subfolders

We have a policy for executives that allows them to manually archive their email with the Enterprise Vault Outlook add-in.  A user reported that it only archives five subfolders at a time when they try to archive a folder with many subfolders.  Is this expected behavior?  Is there a way to change it?  I looked through the settings and didn't see any settings that seemed obvious at first glance.

 

For what it's worth, we're running Exchange 2010 and Enterprise Vault 10.0.1.  Can anyone point me in the right direction? 

 

Thanks

Enterprise Vault
Information Governance
Windows Server (2003-2008)
  • antonio_boydera's avatar
    antonio_boydera
    12 years ago

    No, it's been resolved.  The user has thousands of messages in each folder and it makes his Outlook unresponsive when archiving many folders at once.

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    Did you test this out yourself? I've not tried recently, but I don't recall any 'limits'.

     

    So is it literally:

     

    FolderX

       -S1

       -S2

       -S3

       -S4

       -S5

       -S6

       -S7

     

    If you archive at FolderX, only S1 - S5 will get archived, S6 and S7 won't?

  • TheEmptyMind's avatar
    TheEmptyMind
    Level 4
    12 years ago

    Are the folders after the 5th "special" in the sense that they are excluded from archiving?  Can you try archiving a folder tree with a new set of manually created folders?

  • antonio_boydera's avatar
    antonio_boydera
    Level 3
    12 years ago

    No, it's been resolved.  The user has thousands of messages in each folder and it makes his Outlook unresponsive when archiving many folders at once.

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    Ok.

     

    For quite some time I have argued that the product should not allow you to do many, many items at once, or a that if you select more than a configurable number a different mechanism should be used by the product.

     

    it might be advisable to educate your end user of this limitation in Enterprise Vault.