Forum Discussion

Mark_Solutions's avatar
Mark_Solutions
Level 6
13 years ago

Migrated Users Permissions Missing

Situation as follows:

EV 9.0.3 on Windows 2003 archiving from Exchange 2003 and Exchange 2010.

The syncinmigrationmode set to 1 initially and currently at 2.

EV Mailbox has been migrated to Exch 2010 and PS1 scripts have been run

When the sync is set at 1 users migrated from 2003 to 2010 get just the Everyone Denied permission on their archive.

When the sync is set at 2 users migrated get no permissions shown at all on their archives.

Any idea what has been missed?

Thanks

Configuring
Enterprise Vault
Information Governance
Troubleshooting
  • JesusWept3's avatar
    JesusWept3
    13 years ago
    Get a DTrace of agentClientBroker an individual user with Folder Hierarchy and permissions checked
  • JesusWept3's avatar
    JesusWept3
    Level 6
    13 years ago
    Get a DTrace of agentClientBroker an individual user with Folder Hierarchy and permissions checked
  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    13 years ago

    Thanks for the advice - a lot of stuff in the log that i cannot post on here but maybe these are the lines of real note that stand out:

    354 14:24:24.880  [4700] (AgentClientBroker) <1608> EV:M EX2KMBXPERM::GMSD[/o=OURDOMAIN/ou=CENTRAL/cn=RECIPIENTS/cn=FRED.BLOGS] - Failed to list mailbox permissions whilst synchronizing due to a missing Active Directory attribute: msExchMailboxSecurityDescriptor
    355 14:24:24.880  [4700] (AgentClientBroker) <1608> EV:H {CMailboxPermissions::GetSecurityDescriptor:#236} Error [0x80040c9b]

    377 14:24:32.193  [4700] (AgentClientBroker) <1608> EV:M {CMailboxUsage::RemoveUserFromList:#113} Removed [/O=OURDOMAIN/OU=CENTRAL/CN=RECIPIENTS/CN=FRED.BLOGS] from list of mailboxes being processed. List now contains [0] mailboxes.

    Digging leads me to it being covered in this tech note - says it is caused by Exchange System Manager 2003 being installed and it needs to be removed as it is no longer needed.

    http://www.symantec.com/docs/TECH153019

    A check shows that this is the case so it will be removed as soon as a change process allows it and the EV Server reboot

    I will report back to confirm that this was the issue once that has been done.

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    13 years ago

    Just to confirm that the issue was resolved by removing the Exchange 2003 System Manager from the EV Server.