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JA_ressiv's avatar
JA_ressiv
Level 3
13 years ago
Solved

Missing Enterprise vault TAB in Outlook 2010

Hi

 

I am missing the Enterprise vault TAB in outlook.

 

This is the log file:

09/01/2013 13:41:38.727[5160][H]: Log file created (level 1).

09/01/2013 13:41:38.728[5160][H]: Loaded UI Language Path: c:\program files\enterprise vault\evclient\languages\en

09/01/2013 13:41:38.730[5160][H]: Loaded Help Language Path: c:\program files\enterprise vault\evclient\languages\en

09/01/2013 13:41:38.732[5160][H]: Module path: C:\Program Files\Enterprise Vault\EVClient\Valkyrie.dll

09/01/2013 13:41:38.733[5160][H]: No language resource module was loaded, the default English resources in Valkyrie.dll will be used

09/01/2013 13:41:38.735[5160][H]: RPC over HTTP is not enabled (flags = 0)

09/01/2013 13:41:38.737[5160][H]: A std::exception has been caught: Attempting to use a Non-Exchange message store

09/01/2013 13:41:40.862[5160][H]: FUI: Not loading UI as action map is empty.  Is the user enabled?

09/01/2013 13:41:41.927[5160][H]: IDispatch::GetIDsOfNames("MessageClass") failed, error 80020006

 

The cause is that we disable the use of Outlook cached exchange mode by the windows policy, setting this key

 

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Outlook\Cached Mode

Dword: Enable

Value: 1

 

We set this key to prevent the creating of an OST file in outlook

Why is it that vault doesn't load up and how can this be changed.

 

 

Windows 7 / Outlook 2010 SP1

Enterprise Vault version 10 sp1 client

 

Jan

Agents
Enterprise Vault
Information Governance
Troubleshooting
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    13 years ago

    Remember: In Office 2013 you can no longer have PSTs as the default delivery location.  So in order to prepare for the future, if that's what you've got setup, then unset-it-up :)

    I think you have the registry key slightly the wrong way around too.

     

    It should surely be:

    Enabled = 0, to disable the cached mode?

     

    Have you got a screenshot of the Outlook Profile showing the message stores?  The screen with lots of tabs, starting E-mail, and then list of Email accounts.  Is Microsoft Exchange the first one?  Is it set to default?

     

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    13 years ago

    Okay so the NoOst registry key set to 2, disables offline/cached mode.

    So..  why are you then setting the 'Enable' key to 1?

     

    I get the same behaviour as you have described if:

    Enable = 1

    NoOst = 2

     

    I fix it...

    Enable = 0

    NoOst = 2

     

    So I think you have a few options ..

    Enable = 0, no noost key

    Enable = 0, NoOst = 2

     

     

  • JA_ressiv's avatar
    JA_ressiv
    Level 3
    13 years ago

    There is one way to prevent the creation of OST files.

    Do Not allow an OST file to be created

    is equivalent to clicking the Disable Offline Use button in the Offline Folder Settings dialog box.

    and this one
    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Outlook\ost
    dword: noost
    2

     

    And Enable Cached mode for own mailbox

    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Outlook\Cached Mode
    Dword: Enable
    Value: 1

     

    But you cannot mix those settings, so the last setting must be 0

    So that was the solution

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    13 years ago

    Perhaps one (or more) of the posts here can be marked as the solution, when you have a spare moment?