Hi
Some things to check/do:
- Is the User really enabled for archiving?
- Have you tried ResetEVClient.exe
- What EV Server/Client Version are you running
- Was the Policy recently changed to show icons? You might need to do a Mailbox Synchronize
/Michel
I'm posting my findings here because how I found the fix was because of this thread.
I enabled the verbose logging and I found this little snippet which sealed the deal.
" 25/11/2008 22:03:07.972[4436]: RPC over HTTP is enabled (flags = 35)
25/11/2008 22:03:07.972[4436]: ~DesktopCommon::UseRPCOverHTTP: 0x0
25/11/2008 22:03:07.973[4436]: Policy has disabled client from running when Outlook is configured to use RPC over HTTP"
If I disable HTTPS over RPC, it works. If I enable it, it breaks. Funny thing is that I am in the office so HTTPS over RPC doesn't prompt for a login because there's no firewall in between. I know it won't work over the internet but you would think it would recognize the connection as local because I don't get prompted.
Now I just gotta figure out how to get it working via ISA/HTTPS over RPC.
Cheers.
Oops. Didn't see the second page.
Thanks Merv!!
Hi
Close outlook and office communicator (if you are using) make sure they are completely closed, you can check this from task manager.
First, launch Outlook using /cleanprofile and still no go then check in disabled items and you may find Valkyrie.dll to be disabled - You need to enable this.
Wait for sometime and relaunch outlook.
Regards,
Hi
The "archive explorer" icon and the "delete from vault" icon is missing. Where as the "update offline vault" and "search vault" icons are visible.
Outlook version is 2003.
user is on exchange 2007 server.
Any idea friends.
PS: I have tried to repair the EV client, reset EV client , also created a new profile but no go.
Regards,
if you can see some icons but not the rest it most definitely seems like a EV policy which is set against this mailbox. Go to EV Admin console and right click on exchange in the mmc and select the target exchange and click display policies assigned to mbx and then search for the mbx in question. Once you have determined the policy applied..go check the policy under advance then list settings for outlook and take note of the setting of archive explorer button / delete from vault. Is it set to hide both/menu only?
if not try using another client..outllook 2003..etc...
Hi there,
i came across the exact same thing just the other day. Rolling out EV to thousands of users and never came across this..everyone was basically on the same policy so I was stumped. Howeve the same troubleshooting steps which fixed the usual EV toolbar/menu options fixed this for the user.
Try to to a detect and repair default settings - no need to tick the option remove the users settings and rever to default.
Note: Ensure you have your office installation files handy or on some network drive you can easily map to as if the msi's are not stored locally or not found you will prompted to provide the path
Hope that works for you.
M
