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Gonza's avatar
Gonza
Level 5
16 years ago
Solved

Missing Icons

Hi, I just read all the post about this but I can ´ t fix it.

I have EV 8.02 and outlook 2007 sp2

Only on a few users the restore button and the archive button disappear, only have the search button !!!

Thanks!!!

GP
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  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    16 years ago
    Sounds like you've found your solution then Gonza...  It rings a bell that this is the "correct" behaviour.  You see when Outlook first opens, the EV Outlook Add-in reads the hidden message that is in your own mailbox, to determine (amongst other things) which buttons are available to you.  If the hidden message doesn't exist (because you are not enabled) then the "UI is hidden"..  and you'll see that in a full client log file.

    Hope that helps explain it a little bit.
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    16 years ago
    How are they sharing the account?  Do they open a seperate Outlook profile, or do they have this extra mailbox linked to their own?

    According to Exchange what is the size of the mailbox?  What is the quota on the mailbox? 

    Also please increease your logging level to maximum and post a new trace, there might be something more in that.
  • Gonza's avatar
    Gonza
    Level 5
    16 years ago
    No Tony this user has a provisioning group.


    Thanks

    GP
  • Gonza's avatar
    Gonza
    Level 5
    16 years ago
    Rob, they have this extra mailbox linked to their own, and they have permission to send from this account.

    The karina quevedo´s account and the helpdesk account has a lot of space but....

    HELPDESK ACCOUNT WAS NOT MIGRATED (SOME HEADS WILL BE FIRED)

    My question is : how is possible that other users in the same condition (help desk account and his own account in the same profile)  could see the others icon and only 3 users could not see these icons.


    Thanks!!!
  • Gonza's avatar
    Gonza
    Level 5
    16 years ago
    I just talked with the help desk people, and discovered something...

    All the people has at least 2 account , one as primary and other as secondary, if the primary account was not enable but the second was enable only the search icon was enable because EV discovered that the primary account was not enable..


    Thanks

    GP
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    16 years ago
    Sounds like you've found your solution then Gonza...  It rings a bell that this is the "correct" behaviour.  You see when Outlook first opens, the EV Outlook Add-in reads the hidden message that is in your own mailbox, to determine (amongst other things) which buttons are available to you.  If the hidden message doesn't exist (because you are not enabled) then the "UI is hidden"..  and you'll see that in a full client log file.

    Hope that helps explain it a little bit.