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haeussler's avatar
haeussler
Level 4
7 years ago

Move Archive stucks in Step 3 - Updaiting shortcuts

Hello everyone,

a customer is facing the following error. He is moving archives in another vaultstore on the same server. All move archive tasks stuck in Step 3 - Updating Shortcuts. Other move archives to another ev server were processed successfully. Shortcut Processing has been done several times for this mailbox. I have created a dtrace and we can see the following line for every shortcut in the mailbox:

Event ID: 3442 A Run Now run against selected mailboxes has started. | |Exchange Server: ExchangeServerName |Start time: 20/05/2019 12:41 |Run mode: Shortcut processing (0x2) |Run ID: RunNow_20190520_124117

13299 09:41:58.731 [37564] (ArchiveTask) <30896> EV:M {CArchivingAgent::ProcessShortcutItem:#12394} processing shortcut [Shortcut Subject Titel], size [11261] bytes
13300 09:41:58.731 [37564] (ArchiveTask) <30896> EV:M {CArchivingAgent::ProcessShortcutItem:#13241} run mode does not include shortcut processing so nothing to do

The dtrace output is the same for other mailboxes which are not part of the move archive.

In the past there was one vox post with the same problem: https://vox.veritas.com/t5/Enterprise-Vault/Move-archive-stuck-in-quot-Updating-shotcuts-quot/td-p/641365

EV Version 12.3.0

Kind regards,

Lucas

3 Replies

  • CConsult's avatar
    CConsult
    Moderator
    7 years ago

    SELECT *
    FROM [EnterpriseVaultDirectory].[dbo].[SubTask]
    INNER JOIN SubTaskReport ON SubTask.SubTaskIdentity=SubTaskReport.SubTaskIdentity

    (Have a look at this table)

     

    Also do

    Select *

    FROM [EnterpriseVaultDirectory].[dbo].[ExchangeMailboxEntry]

    WHERE MbxNTUser like ' [[Username here]] '

     

    (Move Archive ShortcutSubtask could be wrong here too - Should be "NULL" after move)

    • haeussler's avatar
      haeussler
      Level 4
      7 years ago

      Hello,

      the sql query for the subtask table returns no output. Are there any other ideas to solve this?

      Kind regards,

      • CConsult's avatar
        CConsult
        Moderator
        7 years ago

        Hi,

        have you tried:

        SELECT *
        FROM [EnterpriseVaultDirectory].[dbo].[SubTask]
        INNER JOIN EnterprisevaultDirectory.dbo.SubTaskReport ON SubTask.SubTaskIdentity=SubTaskReport.SubTaskIdentity

        ?

        normally there should always be some tasks