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DrewM's avatar
Level 2
14 years ago

Moved item has been poison pilled...

Symantec Enterprise Vault 8.0 latest SP.

One user is not archiving items to the vault. This user has two vaults - an older inactive vault and a new one.

Manual ingestion reported this in a dtrace of the ArchiveTask

'message subject' this is a moved item that has been poison pilled so do not try and update its metadata again.

The result is that the user's mailbox is large and the vault is not ingesting - although vault properties appear to indicate that it is ok.