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Wilson_H's avatar
Wilson_H
Level 4
13 years ago
Solved

Moving the enterpise vault between different directory.

Hi Team,

 

I face an issue moving the Enterprise vault between different direcotry.

My window environment have 2 domain and 2 child domain. Each site have each standalone EV box, now my task is migrating all vault into one box.

So i have install a new ev box with window server 2008 R2 and EV 9.0.3. and i upgrade all the ev box into same version as 9.0.3

initially moving between first site is working but when moving a child domain ev to destination EV failed, but what is weird is the move status show

completed, but the ev icon email is unable to open. So i believe is the shortcut itself is not updating after move.

Any ideas on this? thanks in advance for any advise provided.

 

thanks and regards,

wilson

  • It is found below registry causing the problem, which it is initially recommend by symantec support.

    _________

    Please set UseLocalDirectory = 1 on both of source and destination server.

    On a 32-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault
    On a 64-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KVS\Enterprise Vault

    Create a new DWORD called UseLocalDirectory and set the value to 1.

    _______

    I feel frustrated by this recommendation is not proven, and it has cause me a lot of problem, and yet i didnt see any help from symantec support, it is rather slow and misleading.