Forum Discussion

Kenneth_Yeung's avatar
12 years ago

New user archive mail into leaf user mailbox archive

Hi All,

For example, i have domain\userA in past year, somehow we didnt delete, now, when another user have same name, the ev didnt enable those mailbox archive,

We didnt notice that , and follow the symantec KB change the vaule  HKLM\SOFTWARE\KVS\Enterprise Vault\Agents\SynchInMigrationMode to  1 (already change back to 0)

now, we have 3 user have that problem,

I want to divide those leaft user and current user in mail archive.

I have disabled those mailbox  for those user in EV, but If i enable again, EV dont know creaate new archive, they keep use the old mail archive

my question is what is the method to divide back into 2 mail archive,

I tried to restore the message in user mailbox( user login outlook and we help to click restore item in Outlook) , but 1 of them have too many folder and too many item, If i click 1000 item restore, the outlook is going to hang and the message is say planning to archive but cannot finish

second method

export all old email from mail archive into PST and create a new mail archive and import into it, delete those old email in archive

(but i cannot find a button to create a mailbox archive and delete email)