Forum Discussion

Kenneth_Yeung's avatar
Kenneth_Yeung
Level 4
12 years ago

New user archive mail into leaf user mailbox archive

Hi All,

For example, i have domain\userA in past year, somehow we didnt delete, now, when another user have same name, the ev didnt enable those mailbox archive,

We didnt notice that , and follow the symantec KB change the vaule  HKLM\SOFTWARE\KVS\Enterprise Vault\Agents\SynchInMigrationMode to  1 (already change back to 0)

now, we have 3 user have that problem,

I want to divide those leaft user and current user in mail archive.

I have disabled those mailbox  for those user in EV, but If i enable again, EV dont know creaate new archive, they keep use the old mail archive

my question is what is the method to divide back into 2 mail archive,

I tried to restore the message in user mailbox( user login outlook and we help to click restore item in Outlook) , but 1 of them have too many folder and too many item, If i click 1000 item restore, the outlook is going to hang and the message is say planning to archive but cannot finish

second method

export all old email from mail archive into PST and create a new mail archive and import into it, delete those old email in archive

(but i cannot find a button to create a mailbox archive and delete email)

 

 

 


 

Enterprise Vault
Information Governance
Recovering
Windows Server (2003-2008)
  • Arjun_Shelke's avatar
    Arjun_Shelke
    Level 6
    12 years ago

    Well outlook is not meant to bulk restore...if you want to restore everything back to original mailbox, best way is to export archive to mailbox. And use steps given in above technotes to delete archived items from archive and setup orphan shortcut deletion to delete shortcuts from mailbox..

  • Kenneth_Yeung's avatar
    Kenneth_Yeung
    Level 4
    12 years ago

    I had recreate a new mail archive for those user, howerver, the auto mail archive task will not auto archive those restore mail, any ideas?

  • Arjun_Shelke's avatar
    Arjun_Shelke
    Level 6
    12 years ago

    It is because the Modified Date gets reset when you restore an item back to mailbox. Check the modified date of those restored item and compare it with your Mailbox policy setting to see if date falls under archiving criteria.