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jprknight-oldax's avatar
jprknight-oldax
Level 6
12 years ago

No archived items are downloaded into Vault Cache.

Hi all,

We have been running Virtual Vault / Vault Cache on EV 8.0.5 on our environment for a while now. Everything is fine for the vast majority of users. I have come across a number of people who now find though they can see Virtual Vault on synchronising items are only downloaded into Vault Cache as they are opened from the mailbox using shortcuts created by archiving.

This perplexed me completely for some time, as I could not work out why some people were effected and some were not. So I moved my archive onto the same EV server as an effected user, and hey presto I now have the same issue as well. The sync 'finishes' and I can see Virtual Vault in my client, but nothing is downloaded into Vault Cache unless the items are opened while online. Once offline I have no access to the archived emails which I have not previously opened when online.

Has anyone come up against anything like this before? I have a case open with Symantec support, however progress has been so far extremely slow with analysis of client only logs happening 2.5 weeks into the case being open.

Thank you,

Jeremy.

 

 

 

 

 

 

 

 

 

 

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  • Ben_Heymink's avatar
    Ben_Heymink
    12 years ago

    Hmmm...looks like it might be picking up a pre-existing BITS job on the client; the server is correctly informing the client of the Archive range, but there looks to be a BITS job targeting 0000-00-00 to 0000-00-00. I imagine the client is being reset but somehow erroneously attempting to start that job again.

    If it's not too much trouble, could you try the following? ( I know it's not ideal)

    1) On an affected client, uninstall the Enterprise Vault Outlook Add-in

    2) Delete HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault

    3) Reinstall the client and see if it now synchronizes.

    Hope this helps! I'll try and take a look at this issue on my machine here.

  • JesusWept3's avatar
    JesusWept3
    Level 6
    12 years ago

    Just going through the logs, so may be some time but right of the bat i see this

    16/01/2013 15:27:27.866[4796]: CONTENT:DWNL:WEB: Acquiring INITIAL slot base URL 'http://d001evmbx02.axa-uk.intraxa/EnterpriseVault'
    16/01/2013 15:27:27.867[4796]: CONTENT:DWNL:WEB: Acquiring INITIAL slot with page 'GetSlotWithServer.aspx' for DBID '1' from '0000-00-00' to '0000-00-00'
     

    ........

    16/01/2013 15:27:27.918[4796]: CONTENT:DWNL:WEB: CCFetchContentCache::ProcessResponse: 0x0
    16/01/2013 15:27:27.919[4796]: CONTENT:DWNL:WEB: Return text 'System.ArgumentOutOfRangeException: Year, Month, and Day parameters describe an un-representable DateTime.' code is '500'
    16/01/2013 15:27:27.919[4796]: CONTENT:DWNL:WEB: ~CCFetchContentCache::ProcessResponse: 0x8000FFFF
    16/01/2013 15:27:27.919[4796]: CONTENT:DWNL:WEB: ~CCFetchContentCache::StartDBCreationJob: 0x8000FFFF
    16/01/2013 15:27:27.920[4796]: CONTENT:BUILD: CCDownloadContentCache::CheckWebServerConnection
    16/01/2013 15:27:27.920[4796]: CONTENT:BUILD: ~CCDownloadContentCache::CheckWebServerConnection
    16/01/2013 15:27:27.920[4796]: CONTENT:BUILD: ~CCDownloadContentCache::GetFullSlotWithServer: 0x8000FFFF
    16/01/2013 15:27:27.921[4796]: CONTENT:BUILD: ~CCDownloadContentCache::CreateDownloadJob: 0x8000FFFF
    16/01/2013 15:27:27.921[4796]: CONTENT:BUILD: ~CCDownloadContentCache::StartJobRunning: 0x8000FFFF
    16/01/2013 15:27:27.921[4796]: CONTENT:BUILD: ~CCDownloadContentCache::StartFullDownload: 0x8000FFFF
     

    It was mentioned briefly here: http://www.symantec.com/connect/forums/event-40966
    But that solution wouldn't apply to you, so for some reason its requesting a completely invalid date time

    My best suggestion for the moment would be to upgrade to the latest EV9 client (yours is SP2) and then point those lines out to symc support.

    Will keep digging though

     

  • jprknight-oldax's avatar
    jprknight-oldax
    Level 6
    12 years ago

    Hi Rob,

    Yes each of the 7 EV email archiving servers we run have the cache location set on a low activity disk (generally used for PST imports). The disk has plenty of capacity on the offending server as well.

  • jprknight-oldax's avatar
    jprknight-oldax
    Level 6
    12 years ago

    Bugger.

    I have updated my client to the 9.0.4 linked above, reset my vault cache, and in my client log I still see:

    CONTENT:DWNL:WEB: Acquiring INITIAL slot with page 'GetSlotWithServer.aspx' for DBID '1' from '0000-00-00' to '0000-00-00'

    So same issue unfortunately.

    I will update Symantec support with this information to see what they make of it.

    Thanks.

    Jeremy.