No mailbox synchronization since ... V-437-41447

Question

Hi all,Having an issue with the following:"There has not been a mailbox synchronisation with Exchange Server xxx since 18/09/2017" - Event ID 41447When I check Event Viewer it tells me the following:There has not been a mailbox synchronization with Exchange Server WNCENEX03 since 18/09/2017 7:39 AMTask name: Exchange Mailbox Archiving Task for WNCENEX03You can use the System Status feature in the Administration Console to help you resolve this issue.For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&amp;language=english&amp;version=10.0.4.0&amp;build=10.0.4.1189&amp;error=V-437-41447Unfortunately if I go to the URL listed it tells me "No results are available for this query. Try a different query, or change your filter settings"We have restarted the task manually on the server, rebooted the server, changed the Throttling policiy (set to null then changed it back). I rang tech support but they advised me to post the issue here as our EV version (10.0.4.1354) is no longer supported. Exchange server is 2013.CheersChris

virgildobos · Answer

Hi Chris,
The message is expected if there are no active databases/mailboxes on that Exchange server. Have you checked that?
If there are no mailboxes on that Exchange server, you can ignore the message.

chrisv83 · Answer

Thanks for your quick response, we do however still have hundreds of active mailboxes on that server.

virgildobos · Answer

Got it. Can you try to manually synchronize a mailbox on this server? Does it work?

titoine31 · Answer

Hi,Could you check the MSMQ A7, how many items have you inside ?Some times, a bad request can block the automatic synchronisation ...For more information regardin MSMQ, you can read the technote :https://www.veritas.com/support/en_US/article.v11745136_v89941664Regards,Antoine

exchangequery · Answer

Hello AllIm also experience the same issue for one Exchange server.This specifically happened after enabling bulk archive of 1000 usersInitially 3 of mailbox servers were affected but later after bulk job completed 2 got fixed and 1 is not resolving even after 10 days time.Did the following things and no luck so far:Checked for the archiving service mailbox status of that server - NO issuesChecked the Queues and no process stuckedChecked the throttling policy - all are set to unlimited and no issuesChecked the moved items update summary - no of failed updates is 0Restarted the affected Exchange Server and also the EV nodes - Still the sameLooked for any stale legacy mailbox DN entry in the vault directory database found 1 of them and removed them - still the sameThere are more than 4000 mailboxes in that affected server and i keep getting the message there has no be mailbox synchronizationThe version of EV is EV 11 CH4Any help much appreciated

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No mailbox synchronization since ... V-437-41447

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