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SSR1's avatar
SSR1
Level 4
13 years ago
Solved

not archived messages

Faced with a problem: the server EV 9.0.3

Office 2007/2010


The organization used as a server with Exchange 2003 and Exchange 2010 Server.Tasks for the new servers are configured with Exchange 2010, Mailbox synchronization is performed, but in client Outlook does not appear that the letters are archived (not an icon). Because of what may be that problem? Such  problem only for users whose mailboxes have been moved to the mail servers with Exchange 2010.

Best Practice
Enterprise Vault
Information Governance

8 Replies

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    13 years ago

    I think it best you walk us through the process of how 'random user' is/was moved from Exchange 2003 to Exchange 2010.

     

    Did you move also the Vault Service Account and create a mailbox for it?

     

    What happens if you run the archiving task in report mode?

  • SSR1's avatar
    SSR1
    Level 4
    13 years ago

    Yes VSA was moved. And mailbox was created for it.  

    Archieving Tasks was created for new exchange server 2010. 

    Environment contains Exchange 2003 servers within an Exchange 2007/2010 organization  I used the Powershell scripts to grant permissions for VSA.

    Then I moved  couple of user's mailboxes to the new Exchange server. 

  • SSR1's avatar
    SSR1
    Level 4
    13 years ago

    What do you mean? Previously created archives of emails opened fine, but periodically snap an Outlook Add-Inn does not  work. Have to click few times to open the same file to view the attachment.

  • SSR1's avatar
    SSR1
    Level 4
    13 years ago

    Yes you were right. Mailbox was disabled. I enabled it and letters were archived. An icon appeared in Outlook. Thank you for your help.