NTFS to Centera Migartion

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After a successful migration from NTFS to centera partition. i have a user how cannot access archived item in his inbox folder, he has no problem in other folders!
When I dtraced the retrieve item I&nbsp;see the following error messages

Event ID: 6356 There was no such Storage Service Entry&nbsp; in the Vault Directory |
995&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.620&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;5588&gt; EV~E&nbsp;&nbsp; Event ID: 6188 A problem with registry settings caused the saveset not to be queued|See previous events for additional information |
996&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.620&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;5588&gt; EV:L&nbsp;&nbsp;&nbsp;&nbsp; CQueue::~CQueue (Entry) |
997&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.620&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;5588&gt; EV:M&nbsp;&nbsp;&nbsp; CQueue::~CQueue (Exit) |
998&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.620&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;5588&gt; EV:M&nbsp;&nbsp;&nbsp; CStorageRestore::Fetch (Exit) |There was no such Storage Service Entry %1 in the Vault Directory&nbsp;&nbsp; [0xc00418d4] |
999&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.620&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;5588&gt; EV:H&nbsp;&nbsp;&nbsp; :CRestorationAgent::RestoreItem() |Exiting routine |
1000&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.620&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;5588&gt; EV:M&nbsp;&nbsp;&nbsp; :AgentMessageDispenser::ActivateObject() |An error that we do not specifically recognize has occurred, so we'll just increment this messages retry count |
1001&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.620&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;5588&gt; EV:H&nbsp;&nbsp;&nbsp; :AgentMessageDispenser::ActivateObject() |Exiting routine at point A |
1002&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.620&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;5588&gt; EV:M&nbsp;&nbsp;&nbsp; :AgentMessageDispenser::ProcessNextMessage() |ActivateObject has returned failure |
1003&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.620&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;5588&gt; EV:M&nbsp;&nbsp;&nbsp; :AgentMessageDispenser::ProcessNextMessage() |Activate object returned with status AGENTS_E_DISPRETRY. The retry count will be incremented, and the message reposted to the end of the queue |
1004&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.651&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;2188&gt; EV:M&nbsp;&nbsp;&nbsp; :AgentMessageDispenser::ProcessNextMessage() |Retrieved a message successfully from the queue |
1005&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.651&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;2188&gt; EV:M&nbsp;&nbsp;&nbsp; :AgentMessageDispenser::ProcessNextMessage() |Read new message or a message that is within its retry limit (). |About to process the message body |
1006&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.651&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;2188&gt; EV:H&nbsp;&nbsp;&nbsp; :AgentMessageDispenser::ActivateObject() |Entering routine |
1007&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.651&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;2188&gt; EV:M&nbsp;&nbsp;&nbsp; :AgentMessageDispenser::ActivateObject() |Message type indicator = MsgID_RestoreItemV61. |Will fall through to be handled by the case for MsgID_RestoreItemV61Imp |
1008&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.651&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;2188&gt; EV:L&nbsp;&nbsp;&nbsp;&nbsp; :AgentMessageDispenser::ActivateObject() |Called server side object, with arguments: |m_pIExchangeRestorationAgent-&gt;RestoreItem(OriginatingClient = "1FEF82A510F15DC4AB8A7CB24A636D79A1c10000LUX01",|&nbsp; TransactionID = "COBALU\EVault_OWAUSR\20090324162659703\1",|&nbsp; SavesetID = "",|&nbsp; ArchiveID = "",|&nbsp; pITmpLocation,|&nbsp; pITmpShortcutAccessor,|&nbsp; NULL,|&nbsp; nRetryCount = 2,|&nbsp; NULL,|&nbsp; CallerSID,|&nbsp; Reserved, | CallerIsAdministrator = 1|&nbsp; PSTFile = "", RestoreAndDelete = "FALSE", |&nbsp; PSTFormat = "UNICODE",|&nbsp; RestoreShortcuts = "FALSE");| |
1009&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.651&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;2188&gt; EV:H&nbsp;&nbsp;&nbsp; :CRestorationAgent::RestoreItem() |Entering routine |
1010&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.651&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;2188&gt; EV:H&nbsp;&nbsp;&nbsp; :CRestorationAgent::RestoreItem() |The retry count for this message is&nbsp; |
1011&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.651&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;2188&gt; EV:H&nbsp;&nbsp;&nbsp; :CRestorationAgent::RestoreItem() |Writing CallerSID to RestoreItem buffer |
1012&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.651&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;2188&gt; EV:H&nbsp;&nbsp;&nbsp; :CRestorationAgent::RestoreItem() |Writing ClientServiceEntry to RestoreItem buffer |
1013&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.651&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;2188&gt; EV:H&nbsp;&nbsp;&nbsp; :CRestorationAgent::RestoreItem() |Writing TransactionID to RestoreItem buffer |
1014&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.651&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;2188&gt; EV:H&nbsp;&nbsp;&nbsp; :CRestorationAgent::RestoreItem() |Writing SavesetID to RestoreItem buffer |
1015&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.651&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;2188&gt; EV:H&nbsp;&nbsp;&nbsp; :CRestorationAgent::RestoreItem() |Writing Location Object to RestoreItem buffer |
1016&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.651&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;2188&gt; EV:H&nbsp;&nbsp;&nbsp; :CRestorationAgent::RestoreItem() |Writing Shortcut Accessor to RestoreItem buffer |
1017&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.651&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;2188&gt; EV:H&nbsp;&nbsp;&nbsp; :CRestorationAgent::RestoreItem() |Writing callerIsAdministrator to RestoreItem buffer |
1018&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.651&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;2188&gt; EV:H&nbsp;&nbsp;&nbsp; :CRestorationAgent::RestoreItem() |Calling storage service, and passing it a restore request |
1019&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.651&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;2188&gt; EV:L&nbsp;&nbsp;&nbsp;&nbsp; CStorageRestore::Fetch (Entry) |
1020&nbsp;&nbsp;&nbsp;&nbsp; 16:27:02.651&nbsp;&nbsp;&nbsp;&nbsp;  [3664]&nbsp; (RetrievalTask)&nbsp;&nbsp; &lt;2188&gt; EV:L&nbsp;&nbsp;&nbsp;&nbsp; CQueue::CQueue (Entry) |.

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Can anybody tell me how to fix it or how to check if savsets are updated correctly after the migration?

When check user's mailbox I see the archived items in this folder look like unread items.
Many thanks.

WASA

&nbsp;

michelz · Answer

Hi
There seems to be something wrong either with the shortcuts or with the database:
Event ID: 6356 There was no such Storage Service Entry  in the Vault Directory |
I highly recommend to open a case with Symantec for this.
Cheers
Michel

wasa · Answer

Hi
There seems to be something wrong either with the shortcuts or with the database:
Event ID: 6356 There was no such Storage Service Entry  in the Vault Directory |
I highly recommend to open a case with Symantec for this.
Cheers
Michel

Enterprise Vault FAQ - www.enterprisevaultfaq.com
Enterprise Vault Tools - www.evtools.net 
vcare Infosystems AG - www.vcare-it.com

Thank you for the answer, I already opened a case and still waiting, they call me back.

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