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RITBruno's avatar
RITBruno
Level 3
5 years ago

OCR indexing (Tiff iFilter) on Windows 2019 not working

Dear all,

Since we installed EV 14 on Windows 2019, we have noticed that the OCR indexing (Tiff iFilter) no longer works for some customers. We have tested with JPG and scanned PDF in different languages but without success. Even Veritas support has not found a solution yet.

Have any of you had this experience or does this work with your installations?

Thank you very much for your feedback.

Regards, Bruno

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  • CConsult's avatar
    CConsult
    Moderator
    4 years ago

    Hi Bruno,

    what do you mean by some customers?

    So its working for others?

    I did not meet this phenomenon till now.

    regards

    • RITBruno's avatar
      RITBruno
      Level 3
      4 years ago

      Hi,

      we see the problem here in Switzerland with all customers who have Windows 2019 installed. Ilya Davidowich also tested in Germany and saw the same problem. It could be that it has to do with the regional settings (German). I have tested in Veritas Lab where it works.

      regards,

      Bruno