Forum Discussion

mafischer's avatar
mafischer
Level 2
10 years ago

Odd Error message when trying to login to Enterprise Vault on Mac

I am running Mac OS X (10.9.5) and Outlook 2011 for Mac.  We are running Symantec Enterprise Vault 11.0.0.1035.  Up until a few days ago I could login to the Enterprise Vault, now I get the error message of "Microsoft Entourage is not running. Check Enterprise Vault system preference pane for configured email client."  Now I go into the preference pane and the only clinet available is Microsoft Outlook 2011.

Entourage never ran on this machine since I just set it up three weeks ago, new in the box.

I do have one caveat, I did install MS Outlook 2013 for Mac but I DID know that EV was not going to work for it, but did not care since I am just testing this out, but I assume its install has broken EV for Outlook 2011.

I have uninstalled and reinstalled the EV for Mac twice.

 

Compatibility
Configuring
Enterprise Vault
Information Governance
Mac OSX
Troubleshooting
  • AndrewB's avatar
    AndrewB
    Moderator
    10 years ago

    since you're on EV 11 have you looked at IMAP access to your archive instead of messing with the EV addin? it will work with Outlook 2013 and virtually any email client for Mac.

  • mafischer's avatar
    mafischer
    Level 2
    10 years ago

    Unfortunately that is not how our engineers had set this up.  We are limited to 500MB InBox at my place of work.

  • UniMIS's avatar
    UniMIS
    Level 3
    10 years ago

    I found this because this just happened ot me, the problem is the Outlook Client for Mac 2013... EV doesnt like it... I removed it and EV logged in with no other problems.