Forum Discussion

Elio_C's avatar
Elio_C
Level 6
10 years ago

Office Mail App

Hi,

Just installing the Office Mail App on some test users. I had to install the certificate first and I followed the guide at http://www.veritas.com/docs/000070566 all seems OK, I can browse to https://EVServer but i get errors when accessin the Search.

Your search request failed.
Wait and try again. If the problem persists, contact your Enterprise Vault administrator.

There are no relevant errors in the event logs (SEV, Application or System).

I do get the below in the EVSearchClientLog:

9    11/17/2015 20:00:51.306    Error    Fault Exception received from SOAP API. || User: DOMAIN/ID || System.ServiceModel.FaultException`1[Symantec.EV.Search.Server.Business.EVIndexSearchService.SearchFault]: Multiple Errors: The socket connection was aborted. This could be caused by an error processing your message or a receive timeout being exceeded by the remote host, or an underlying network resource issue. Local socket timeout was '23:59:00'. | The socket connection was aborted. This could be caused by an error processing your message or a receive timeout being exceeded by the remote host, or an underlying network resource issue. Local socket timeout was '23:58:59.9840000'. (Fault Detail is equal to Symantec.EV.Search.Server.Business.EVIndexSearchService.SearchFault).

 

IIS show only return code '200' (there is a single 301)

Any ideas where to start?

 

Enterprise Vault
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • Elio_C's avatar
    Elio_C
    10 years ago

    Restart of the EV services didn't help, neither did IISReset or '.net' service restart. An hour webex with support didn't make much difference.

    I restarted the server and all looks OK now.

    (EV11.0.1 HF2 on Windows 2008 R2)

  • Elio_C's avatar
    Elio_C
    Level 6
    10 years ago

    There are now some of the below appearing in the Application log too

    Log Name:      Application
Source:        ASP.NET 2.0.50727.0
Date:          11/17/2015 9:44:53 PM
Event ID:      1309
Task Category: Web Event
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      EVServer
Description:
Event code: 3001 
Event message: The request has been aborted. 
Event time: 11/17/2015 9:44:52 PM 
Event time (UTC): 11/17/2015 1:44:52 PM 
Event ID: 0861d4f7db2443aa9fc47f8968044098 
Event sequence: 12041 
Event occurrence: 2 
Event detail code: 0 
 
Application information: 
    Application domain: /LM/W3SVC/1/ROOT/EnterpriseVault-1-130922343715189092 
    Trust level: Full 
    Application Virtual Path: /EnterpriseVault 
    Application Path: D:\Program Files (x86)\Enterprise Vault\webapp\ 
    Machine name: EVServer 
 
Process information: 
    Process ID: 6172 
    Process name: w3wp.exe 
    Account name: NT AUTHORITY\SYSTEM 
 
Exception information: 
    Exception type: HttpException 
    Exception message: Request timed out. 
 
Request information: 
    Request URL: http://evserver/EnterpriseVault/DeleteArchivedItems.aspx 
    Request path: /EnterpriseVault/DeleteArchivedItems.aspx 
    User host address: 10.228.24.142 
    User: Domain/User 
    Is authenticated: True 
    Authentication Type: Negotiate 
    Thread account name: NT AUTHORITY\SYSTEM 
 
Thread information: 
    Thread ID: 8 
    Thread account name: NT AUTHORITY\SYSTEM 
    Is impersonating: False 
    Stack trace: 
 
 
Custom event details: 

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="ASP.NET 2.0.50727.0" />
    <EventID Qualifiers="32768">1309</EventID>
    <Level>3</Level>
    <Task>3</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-11-17T13:44:53.000000000Z" />
    <EventRecordID>2889416</EventRecordID>
    <Channel>Application</Channel>
    <Computer>EVServer</Computer>
    <Security />
  </System>
  <EventData>
    <Data>3001</Data>
    <Data>The request has been aborted.</Data>
    <Data>11/17/2015 9:44:52 PM</Data>
    <Data>11/17/2015 1:44:52 PM</Data>
    <Data>0861d4f7db2443aa9fc47f8968044098</Data>
    <Data>12041</Data>
    <Data>2</Data>
    <Data>0</Data>
    <Data>/LM/W3SVC/1/ROOT/EnterpriseVault-1-130922343715189092</Data>
    <Data>Full</Data>
    <Data>/EnterpriseVault</Data>
    <Data>D:\Program Files (x86)\Enterprise Vault\webapp\</Data>
    <Data>EVServer</Data>
    <Data>
    </Data>
    <Data>6172</Data>
    <Data>w3wp.exe</Data>
    <Data>NT AUTHORITY\SYSTEM</Data>
    <Data>HttpException</Data>
    <Data>Request timed out.</Data>
    <Data>http://evserver/EnterpriseVault/DeleteArchivedItems.aspx</Data>
    <Data>/EnterpriseVault/DeleteArchivedItems.aspx</Data>
    <Data>10.228.24.142</Data>
    <Data>Domain/User</Data>
    <Data>True</Data>
    <Data>Negotiate</Data>
    <Data>NT AUTHORITY\SYSTEM</Data>
    <Data>8</Data>
    <Data>NT AUTHORITY\SYSTEM</Data>
    <Data>False</Data>
    <Data>
    </Data>
  </EventData>
</Event>
  • Elio_C's avatar
    Elio_C
    Level 6
    10 years ago

    Restart of the EV services didn't help, neither did IISReset or '.net' service restart. An hour webex with support didn't make much difference.

    I restarted the server and all looks OK now.

    (EV11.0.1 HF2 on Windows 2008 R2)