Forum Discussion

Jun1or's avatar
Jun1or
Level 5
10 years ago
Solved

Old user

We had a user who left the business and the account was deleted, recently another user with the same name joined the business and the account was created with exactly the same username. The issue i have is EV can't see this account, as the username already exists in EV's DB and EV will not archive this mailbox?

I have gone into Archives and tried changing the billing usage to this user's name without success.

I'm stuck with this problem now, any pointers/help is appreciated.

Enterprise Vault
Information Governance
Linux
  • GertjanA's avatar
    GertjanA
    10 years ago

    you might need to disable the new user first.

    Then you should be able to enable.

    If that does not work:

    See http://www.veritas.com/docs/000089415

    When setting that registry key, make sure to set it to 2

    HKLM\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Agents\ is location when on 64-bit OS.

    New key, DWORD

    key name = SynchInMigrationMode

    The values are as follows:
    0 - (Default.) Generate an error in the event viewer log.
    1 - Link the new mailbox to the old record.
    2 - Create a new record for the new mailbox
     

    you need to use 2.

    I believe you can then rerun provisioning, which will then have a new record written for the new user.

  • GertjanA's avatar
    GertjanA
    Moderator
    10 years ago

    Hi,

    Is this user provisioned? Are items archived from his mailbox into the 'old archive'?

    Here is how to try to fix this:

    Make sure the user is provisioned. Check in the EV Console, targets, exchange, rightclick exchange, display policies assigned to mailbox.

    you should see there which policies user has, and which exchange server has his mailbox.

    Disable user for archiving

    sync mailbox. from task properties, synchronization tab, sync specific user.

    rename 'old archive' to something like 'ZZ Disabled + original name'

    when synced, enable user, select option to create new archive.

    create archive.

    Sync user again.

    run archiving task in report mode (rightclick task for exchange server, run now, report mode, select user). Verify report shows items are going to be archived.

    If necessary, you can export items from the old archive (use the date selection to do so), remove shortcuts from users mailbox, import pst in new archive, create shortcuts.

    That should do it.

  • Jun1or's avatar
    Jun1or
    Level 5
    10 years ago

    We have 3 mail servers, the old (deleted) user mailbox is on ms02 (identified by your 1st step) and the new mailbox is created on ms03, provisioning task hasn't found the user.

    The user is not visible when trying to sync the mailbox, i have tried disabling the user but again EV can't find it.

    I have also tried removing permissions using the evpm

  • Jun1or's avatar
    Jun1or
    Level 5
    10 years ago

    Searching the provisioning log has found the new user with the following error;

    New mailbox has an existing entry in the Enterprise Vault database

  • GertjanA's avatar
    GertjanA
    Moderator
    10 years ago

    ok, so, the new user now is provisioned. right?

    Then enable the new user manually, and assign a new archive.

     

     

     

     

     

     

     

  • Jun1or's avatar
    Jun1or
    Level 5
    10 years ago

    User is not available to enable,

    in the provisioning log:

    New mailbox has an existing entry in the Enterprise Vault database. The mailbox GUID does not match the entry in the database.

  • GertjanA's avatar
    GertjanA
    Moderator
    10 years ago

    you might need to disable the new user first.

    Then you should be able to enable.

    If that does not work:

    See http://www.veritas.com/docs/000089415

    When setting that registry key, make sure to set it to 2

    HKLM\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Agents\ is location when on 64-bit OS.

    New key, DWORD

    key name = SynchInMigrationMode

    The values are as follows:
    0 - (Default.) Generate an error in the event viewer log.
    1 - Link the new mailbox to the old record.
    2 - Create a new record for the new mailbox
     

    you need to use 2.

    I believe you can then rerun provisioning, which will then have a new record written for the new user.

  • Jun1or's avatar
    Jun1or
    Level 5
    10 years ago

    Problem fixed, following the below and this re-associated the account:

    http://bbs.norton.com/connect/zh-hans/forums/event-41107-exchange-mailbox-provisioning-task-found-new-mailbox-existing-entry-enterprise-va

     

    Thanks for your help GertjanA