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Michael_Feldman's avatar
Michael_Feldman
Level 4
19 years ago

opening up archived attachments

I'd appreciate any help with this.

We have users who itnermitenly complain about not being able to open up archived attachments...everything seems fine (permisions, reinstalled ev client on their machines, etc...) but its still a no go... whats going on? what am i missing?

We're running EV 5.0 sp5 for Exchange 5.5 on WIN2K3 enterprise
Enterprise Vault
Information Governance

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  • Jason_Szeto's avatar
    Jason_Szeto
    Level 6
    19 years ago
    I would do a client trace on the users who has issues and go through the trace and see what errors pop up.

    From the users workstation, hold down Ctrl + Shift and click on one of the EV buttons, the client trace popup will come up. Turn on maximum logging and close the window. Then recreate the error, then go back into the trace and open the log.
  • Micah_Wyenn_2's avatar
    Micah_Wyenn_2
    Level 6
    19 years ago
    remember to set it back to no logging when you're done, or you'll kill your system disk in a month and not know why. ;)

    Really tho, post the error or the log so we can get in to the guts of the problem.

    micah
  • TonySterling's avatar
    TonySterling
    Moderator
    19 years ago
    What version of OL? Citrix involved? What OS for the users?

    When it occurs is it all users or just a few?