Forum Discussion

murthys3211's avatar
10 years ago

Out of memory error in EV.

Hi Team,

We are using EV 10.1 for exchange on Windows 2008 SP1 platform. We are getting below events on the servers. This events (3475, 6592 &  6183) arre getting generated frequently. We have more than 4000 Useres enabled for EV

Any sugegstion on this events would be appreciated.

Event ID:      3475

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault 
Date:          11/18/2014 9:45:11 AM
Task Category: Agent Client Broker
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
One or more errors occurred during the creation of a profile to connect to an Exchange Server. 

Targeted Exchange Server: XXX 
Mailbox: SMTP:abc@y.com

ConfigureMsgService failed with the following errors: 

Out of memory error has occurred for the following connection points:
This indicates that the maximum number of connections has been consumed on this Enterprise Vault Server.
 

Event ID 6592 

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault 
Date:          11/18/2014 10:31:51 AM
Event ID:      6592
Task Category: Migrator Server
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     
Description:
Abnormal error occurred 
 

Event ID:      6183

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault 
Date:          11/18/2014 10:20:14 AM
Task Category: Archive Task
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
Error creating memory for saveset
Not enough storage is available to process this command.  (0x80070008) 

Thanks

Sri

1 Reply

  • i found a few posts where other people had the same error.

    https://www-secure.symantec.com/connect/forums/event-id-3432-both-archiving-and-retrieval-out-memory-error-has-occurred-following-connection

    https://www-secure.symantec.com/connect/forums/archive-task-failing

    the fix for them was:

    1. In Regedit,

        HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KVS\Enterprise Vault\Agents.

    2. Created a new DWORD Value RemoveEmbeddedAttachments with decimal value of 0.

    3. Rebooted the archiving tasks