Forum Discussion

james_hicks's avatar
14 years ago

Outlook 2010 HTTP-Only Add-in Pointing to Wrong Server?

Hello all,

 

We are currently running an old EV 7 setup with Exchange. I recently setup EV 9 on new hardware, as the hardware that 7 is running on is old and almost end of life, so I did not want to upgrade. 

I have the new 9.0 setup archiving a few test e-mail accounts as well as my own account. Everything is working fine except for the Outlook 2010 HTTP-Only Add-in. It seems that the add-in is pointing to EV 7 server. 

After I install the Outlook add-in, when I first run Outlook, I get the error message "This Version of the Enterprise Vault Outlook Add-in is not compatible with the Enterprise Vault server version." 

Then when I try to pull something from the archive, I get "Your account does not have access to the vault containing this item. Try using the same logon details you would use to log on to Microsoft Exchange Server. Do you want to log on to Enterprise Vault under another account?" If I click 'YES', the provide username/password logon box pops up, and I notice that it is trying to log me on to our old Enterprise Vault setup, version 7.

I am assuming this is because I used to have the version 7 Outlook add-in installed. However, I uninstalled this prior to installing the new Outlook 2010 add-in for version 9. There must still be some data or registry information leftover that is telling the add-in to try to connect to the old server. 

Has anyone run across this problem? Thank you for any help in advance!

  • what it sounds like is you have a mailbox that was enabled in Enterprise Vault 7 and the hidden message still has the old data on it, what you should do is disable the mailbox in EV7 and then zap it, then in EV9 provision it and synchronize it then restart your outlook