Forum Discussion

kangs59's avatar
kangs59
Level 2
14 years ago

Outlook 2010 not opening emails in Enterprise Vault

Hi People

I am new to this forum and cannot find any help over the web regarding this issue.

In our company we have Window 7 Enterprise OS. MS Office 2010, Enterprise Vault v9 and we have Service Pack 5 on Enterprise Vault 8.0.5

Everytime a user opens an 'archived email' in Enterprise Vault, Outlook crashes then if i attempt to go in Enterprise Vault explorer and try to open the same or any 'archived email' i get error message as shown below

 

Please advise any solutions i can try

 

Thanks

Enterprise Vault
Information Governance
Troubleshooting
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    14 years ago

    I don't think you need to worry about "finding" the log, since you're not getting Outlook crashes any longer.

     

    I suspect the error you're getting now is because PSTDisableGrow is set.

     

    Take a look at : https://www-secure.symantec.com/connect/blogs/pstdisablegrow-again

     

    Also, can you grab a client log with max tracing enabled (if the PSTDisableGrow stuff doesn't work) ?  The log files are in the users profile folder, eg C:\Users\robert_wilcox\AppData\Local\Temp  (That's for Windows 7)

  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago

    Hmm so the error is saying the file already exists which is odd.
    My first guess would be that it is an issue writing to the Temp directory.

    Do you have any errors on the Enterprise Vault server that coincide with this at all?

    Would suggest first of all try removing the Enterprise Vault Outlook Add In and then reinstall the Enterprise Vault 9 SP1 hotfix client

    http://www.symantec.com/business/support/index?page=content&id=TECH153152&actp=search&viewlocale=en_US&searchid=1300725471308

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    14 years ago

    In addition, grab the EV Client log after the client has crashed (you'll have to locate it in your file system).  What Bit-ness is this?  Is it Windows 7 64 bit, and Office 2010 64 bit?  Are you opening the archived item from the inbox, a subfolder, a search folder, Virtual Vault??

  • kangs59's avatar
    kangs59
    Level 2
    14 years ago

    Hi Jesuswept2

    Thankyou for your response

    I have tried as you had suggested my outlook has stopped crashing

    However i still get error message when attempting to open a archived email in my 'Inbox' or by 'Enterprise Vault Explorer'

    see screenshot below

     

    Opening an archived email via Inbox

    See error highlighted in red

    Opening email by Enterprise Vault Explorer

    See error highlighted in red

     

    I hope this information is helpful

  • kangs59's avatar
    kangs59
    Level 2
    14 years ago

    Hi Rob

    Thankyou for your response

    Could you advise what the extention is for client log - i cannot seem to find it

    In addition

     

    Windows 7 32 Bit and the same for Office 2010

     

    I am opening the email from a virtual vault

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    14 years ago

    I don't think you need to worry about "finding" the log, since you're not getting Outlook crashes any longer.

     

    I suspect the error you're getting now is because PSTDisableGrow is set.

     

    Take a look at : https://www-secure.symantec.com/connect/blogs/pstdisablegrow-again

     

    Also, can you grab a client log with max tracing enabled (if the PSTDisableGrow stuff doesn't work) ?  The log files are in the users profile folder, eg C:\Users\robert_wilcox\AppData\Local\Temp  (That's for Windows 7)

  • kangs59's avatar
    kangs59
    Level 2
    14 years ago

    Hi Rob

    I am posting to inform you the fix you advised regarding the PSTDisableGrow

    http://www.symantec.com/business/support/index?page=content&id=TECH156088

     

    This solution worked for my organisation, I got our systems adminsitrator to make the changes on our GPO settings and then a GP update /force to pull down the settings.

    For the knowledge of others if you do a gpresult /h <filename>.html you need to be looking at as shown below