Forum Discussion

Francis-T's avatar
Francis-T
Level 4
10 years ago

Outlook 2010 on an EV 8.0.4 server

Hi,

 

Due to a mistake made with policies in a customer's environment, their Outlook 2007 install on their EV 8.0.4.1991 server has been upgraded with Office 2010 Pro Plus.

Means the Outlook client on the EV server is now 2010 SP1 Oct12-CU (14.0.6129.5000)

Everything appears fine with archiving and retrieval, but all the documentation I can find advises Outlook 2007 only on the EV server.

I get a warning for the plugin not being compatible with Outlook 2010 when I open it on the server, but that is expected as it would need the EV 9.0.1 HTTP Only client installed.

I can see the Journal mailbox being processed fine.

Can't open anything that is archived due to the plugin version which is expected.

 

So is the version of Outlook 2010 on the EV 8.0.4.1991 server now acceptable?

And is installing the EV 9.0.1 HTTP only plugin an option?

 

Or am I looking at having to remove the Office 2010 install and reinstalling Outlook 2007, which I presume means an outage as there will be no useable MAPI profile until 2007 is installed again?

Thanks

Configuring
Enterprise Vault
Information Governance
Installing
Uninstall
Windows Server (2003-2008)
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    10 years ago

    I would stop EV.. Uninstall Outlook, reboot, and install the supported version.

  • Francis-T's avatar
    Francis-T
    Level 4
    10 years ago

    Having previously looked at the compatibility charts, I've only just spotted the 'Microsoft Outlook on the Enterprise Vault server' section!

    Outlook 2010 not supported on EV 9 to 11, so presuming EV 8 will be the same.

    Just not sure what is broken or why things are still working now?

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    10 years ago

    I would stop EV.. Uninstall Outlook, reboot, and install the supported version.

  • Francis-T's avatar
    Francis-T
    Level 4
    10 years ago

    It's looking like that's my only option!

    I understand the MAPI profile won't be happy as it has been upgraded/tagged as an Outlook 2010 one in the rgeistry.

    Should the safe process be to stop EV, disable the services, uninstall Outlook 2010.

    Reboot, install Outlook 2007. Delete the MAPI profile.

    Log on as EV service, open Outlook and create new MAPI profile.

    Set the services back to automatic, reboot the server.

    Will EV just carry on as normal at that point?

    Any other potential gotcha's?

     

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    10 years ago

    Yep.

    I can't think of anything other than checking the event logs to make sure that the tasks started okay.