Forum Discussion

christopher_key's avatar
14 years ago
Solved

Outlook 2010 x64 & EV 9.0.2 -> Mail content not visible

Dear All,

I'm really new to EV, I'm using Outlook 2010 x64 and I've got the Enterprise Vault client 9.0.2 installed.

In File > Enterprise Vault, I could see that I'm connected to the Vault server, and everything is scynchronised, the status is complete.

 

My problem is exactly the one explained here http://www.symantec.com/business/support/index?page=content&id=TECH47875 but with Outlook 2010 x64. I checked the VBA Scripting support, and it installed.

 

When I click on an archived mail, I could go in the Outlook rubban, enterprise vault menu and click on restore, that works. But If I double click on an archived email, I couldn't see the content, and nothing happen when I clicked on "This item has been archived by enterprise vaul, click here to view the original item".

 

Thank you

Regards

Christopher

  • Okay, I understand.  I will let you know/update-the-post if I find something.