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Satyendra's avatar
Satyendra
Level 4
13 years ago
Solved

Outlook 2013 & Enterprise Vault 9.0.3

Hello All,

we have Enterprise vault environment 9.0.3 and all the clients currently are on windows 7 with outlook 2007 SP3 running on them, the exchange environment is Exchange 2007 SP3 and we are in middle of migration to Exchange 2010.

On the other side our client team is working on rolling out Outlook 2013 to the client users and i am trying to find an option where we can still make outlook 2013 client working with Enterprise Vault 9.0.3, i read online that the Evault has to be v10.0.3 to support outlook 2013 but at this point we are not in a position to upgrade Evault infrastructure. I was wondering if i just install v10 client addin on outlook 2013 machine would that be able to work with 9.0.3 backend.

Awaiting for some promissing response.
-Satya

Enterprise Vault
Information Governance
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    13 years ago

    You could/should try the 10.0.3 *client* with Outlook 2013, and the 9.0.3 server.

     

    Typically, and I think that holds true here, the regular Outlook Addin is +1, -1 when it comes to server version support.

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  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    13 years ago

    You could/should try the 10.0.3 *client* with Outlook 2013, and the 9.0.3 server.

     

    Typically, and I think that holds true here, the regular Outlook Addin is +1, -1 when it comes to server version support.

  • Satyendra's avatar
    Satyendra
    Level 4
    13 years ago
    Alright so i installed the 10.0.3 adding on my computer which is running outlook 2013, i see the Evault tab and when i click on the Archive Explorer buttion it kinda changes my view but i don't get into Archive explorer. What happens is the left side of the outlook with folder list dissappears and i click on the AE button again and outlook comes back to normal view. So it isn't quite working properly, is there a fix for this?
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    13 years ago

    For what it's worth...

     

    Windows 7 x64 SP1 + Office 2013 x64 + EV 10.0.3 (Internet Explorer 8) = working

    Windows 8 x64 + Office 2013 x64 + EV 10.0.3 (Internet Explorer 10) = working

     

    For me that is.

     

    If it's not working for you then yep have a look at what you did with Browser Choice, and/or post a client log file...  maybe?  I mean did you wait (first time in you have to wait for IIS to sort it's life out - I just waited nearly one minute on my virtual machines)..  

     

    Did you try other functions like opening an archived item?

  • Satyendra's avatar
    Satyendra
    Level 4
    13 years ago
    It was simply a outlook client restart and it started working :) Do you know if this is Symantec supported way or we get out of support by using 10.0.3 client against 9.0.3 backend?
  • RichardG's avatar
    RichardG
    Level 5
    13 years ago
    It should be fully supported based on the principal that the EV client supports one EV server version up or down.
  • Alex_Brown's avatar
    Alex_Brown
    Level 5
    13 years ago

    As Richard says this combination (9.0.3 EV server with the 10.0.3 EV client) is fully supported.

    To sumarise, the EV 10.0.3 client can be used with any EV 9 or 10 server back-end.

     

    In your case of using an EV 9.0.3 server back-end then you will want to consider installing this hotfix: http://www.symantec.com/docs/TECH175941

     

  • APUSNetEng's avatar
    APUSNetEng
    Level 4
    13 years ago

    Based on this information, should the 10.0.3 client work with any version of Vault 9 server?  I'm running 9.0, no service packs.

    Thanks.