Forum Discussion

Sridhar's avatar
Sridhar
Level 3
17 years ago
Solved

Outlook add-Ins (EV icons) not appeared

Hi --
 
I have Outlook 2007 with SP1 and i have installed EV Client (2007 SP2)
 
The EV forms not appeared and i am not able to open archived mails
 
When i open the Outlook im getting following erroe message.
 
The Add-in "Enterprise Vault" (C:\program files\Enterprise Vault\EV Client\valkyrie.dll) cannt be loaded and has been disabled by outlook. Please contact Add-in manufacturer for an update. if no update is avaliable , please unistall add-in.
 
 
Regards,
Sridhar
 
 
Enterprise Vault
Information Governance
  • JesusWept3's avatar
    JesusWept3
    15 years ago
    hang on a minute
    its not an issue, your standard button list shows Search Vaults, Archive Explorer and Synchronize Vault Cache as buttons that cannot be deselected
    and at the top you can see all those buttons next to the help button

    if buttons arent showing, its purely policy at this time, or your outlook is offline
    you can also try and do a scanost.exe if you think the hidden message isnt being updated

9 Replies

  • TonySterling's avatar
    TonySterling
    Moderator
    17 years ago
    http://support.veritas.com/docs/293258

    You can run the ResetEVClient Utility

    Details:
    ResetEVClient.exe enables administrators to perform a number of housekeeping tasks in an attempt to fix common problems with the Enterprise Vault add-in to Microsoft Outlook. This utility is included on the user's workstation when the client extensions are installed (\Program Files\Enterprise Vault\EVClient). The ResetEVClient utility was introduced with the release of Enterprise Vault 7.0.

    Various Tasks performed by ResetEVClient:
    - Deletes Outlook cache files (extend.dat, outcmd.dat and frmcache.dat)
    - Re-register Valkyrie.dll
    - Deletes Temporary Internet files

    How to run ResetEVClient.exe
    1. Close out of Outlook
    2. Double-click on ResetEVClient.exe in \Enterprise Vault\EVClient.
    3. Restart Outlook

    Common Client Problems resolved by ResetEVClient (but not limited):
    - No Enterprise Vault toolbar icons in Outlook
    - Enterprise Vault forms not showing in Outlook
    - Archive Explorer is not showing the folder structure correctly
  • Sridhar's avatar
    Sridhar
    Level 3
    17 years ago
    Hi --
     
    Thanks!
     
    ResetEVClient.exe performs well  all task as you mentioned but still the issue persists...
     
  • gfisher99's avatar
    gfisher99
    Level 3
    17 years ago
    If you have Exchange System Manager installed on this computer, uninstall it and run fixmapi.exe from the command prompt.
     
    This should fix your issue.
     
    Greg
  • Matthew_Kimler's avatar
    Matthew_Kimler
    Level 5
    15 years ago
    This problem still exists in 8.0 SP3 with Outlook 2007 on Windows 7. The Outlook add-in client hides half of the buttons and the EVreset and complete re-installation does not seem to fix it.

    I have included a nice screenshot. Considering that as an EV administrator AND an Exchange administrator, Symantec needs to get both to play nice on the same system.

    Icons

    Thanks!

  • TonySterling's avatar
    TonySterling
    Moderator
    15 years ago

    Hi Matthew,

    Your issue seems to be different that the text of this post.  I gather from your screenshot that you are talking about the that actual toolbar itself and the arrangement of the buttons??

    As always, instead of resurrecting a post from 2 years ago it would be better to start a new thread and link to the old one if necessary.  That way if someone solves your issue you can mark it as solved and reward their efforts.
  • JesusWept3's avatar
    JesusWept3
    Level 6
    15 years ago
    Thats not EV's fault, thats outlook, your tool bar can only hold so many buttons, and dependent on your resolution some might get pushed off
    would happen to any tool bar, not just EV
  • Matthew_Kimler's avatar
    Matthew_Kimler
    Level 5
    15 years ago
    I will create a new forum post. I thought this was the same issue but re-reading it is not the case.

    However, the number of icons on the toolbar is not hte issue. If I remove some of the button to free up space, it's still a problem. I'm going to try a repair of Outlook and re-install if necessary. I will post a new topic if that doesn't seem to do it.
  • JesusWept3's avatar
    JesusWept3
    Level 6
    15 years ago
    hang on a minute
    its not an issue, your standard button list shows Search Vaults, Archive Explorer and Synchronize Vault Cache as buttons that cannot be deselected
    and at the top you can see all those buttons next to the help button

    if buttons arent showing, its purely policy at this time, or your outlook is offline
    you can also try and do a scanost.exe if you think the hidden message isnt being updated
  • Ameen's avatar
    Ameen
    Level 6
    15 years ago

    Hi,

    I had similer issue when i upgraded the clients from version 6 to 7, my EV client was installed in another location since the packaging team had installed the same in another location.

    I had applied 2 solution,

    1. Recreate the Windows profile.
    2. Remove the client and installed the same in the location where the earlier client installed.

    Regards,
    Ameen.