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Sarah_Seftel1's avatar
Sarah_Seftel1
Level 6
12 years ago
Solved

Outlook preview pane for archived HTML items shows in gibberish

Hi

Had this issues before, never found a solution.

Win 7, 64bit, SP1.

Outlook 2013.

 

HTML messages that are archived are shown in preview pane as gibberish.

TXT messages that are archived are fine.

opening the item - opens correctly.

Archive explorer & search vaults - results are in ok.


Only place where I have the gibberish is in the preview pane.


Language installed correctly, locale configured correctly, resetevclient - not helping.

I know for sure this is something local on the machine - but I need help in eliminating what it is.

 

Enterprise Vault
Information Governance
Tip-How to
Windows Server (2003-2008)
  • Sarah_Seftel1's avatar
    Sarah_Seftel1
    12 years ago

    Hi Tony,

    Unfortunately not, Symantec confirmed this to be a bug, and according to them, it is fixed in version 11.

    They will not issue a separate fix as the number of customers having this issue is not big.

     

    Will wait to the official release of version 11, and after upgrade - hope I will be able to deliver good news :)

     

    Sarah

16 Replies

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  • JesusWept3's avatar
    JesusWept3
    Level 6
    12 years ago

    If you use Outlook Spy and look at the PR_BODY / PR_HTML etc, does it show as gibberish there also?

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    Ah yes.. so there is.

     

     

    Also worth checking if the default browser is still IE (on the server)

    What do the items look like in Outlook on the EV server?

    How about a different version of Outlook? How about Outlook in cached versus online mode?

    Have you got 'use message body' as the shortcut content setting?

    Is this every user?

  • Sarah_Seftel1's avatar
    Sarah_Seftel1
    Level 6
    12 years ago

    on server only browser is IE.

    user was in cache mode in EV, we deleted the cache - and online in the 2013 outlook - still see HTML as gibberish.

    Shortcut body set to Customize with 100 characters to show.

    on EV server opened the user mailbox - mails appear ok, no gibberish.

    At the moment, only one user is having this issue, and I am certain that this is a local issue on his computer, but I would really like to find out what it is.

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    Have you reviewed the IE language setting on the users machine?

    Just to confirm ... on the EV server and/or other machines with the SAME MAILBOX.. these are okay?

  • Sarah_Seftel1's avatar
    Sarah_Seftel1
    Level 6
    12 years ago

    Yep, on the EV server - no gibberish when opening his mailbox. it's only on that specific computer.

    Will check other machines with his user, but since it also viewed ok in archive explorer, I'm sure it's a local issue that prevents the HTML from viewing correctly.

    IE language set to Greek, as they are in Greece, so it is ok.

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    Try setting the IE language to English, and then an ONLINE Outlook profile... on that computer.

  • Sarah_Seftel1's avatar
    Sarah_Seftel1
    Level 6
    12 years ago

    Adding an interesting finding:

    Another customer, upgraded to EV version 10.0.3 on December 16, 2013.

    On the same outlook, preview of HTML emails archived in older version of EV - are shows fine.

    Emails that were archived after the upgrade of EV to 10.0.3 - are shows in Gibberish in preview pane.

     

    Any ideas?

     

    Sarah.