Forum Discussion

pabbinedi's avatar
pabbinedi
Level 4
8 years ago

Outlook Unable to retrieve archived attachments

Hi Friends

We have an issue where multiple users compalined they were unable to retrive the attachments from the archived emai and when they restore the archive email they were able to open the attachments, can someone please direct me to correct way to resolve the issue. I've checked the logs on Enterprise vault server and there are no errors reported. Is there anything that i need to check on message classes?

    • pabbinedi's avatar
      pabbinedi
      Level 4

      Yeah ..none of the patches were installed..But the issue is only happening when they are trying open the attachements which are in archived email.

      • haeussler's avatar
        haeussler
        Level 4

        Do you see the following in the archived mail?
        "The item has archived by Enterprise vault. Click here to view the original link"
        Can you open the attachments in the ev search?