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Y1251's avatar
Y1251
Level 5
3 years ago

Outlook will show "Enterprise Vault is unable to retrieve this archived item."

Hi,


I'm using outlook 2019 with ev add-in 14.1. we will show the archive email using Virtual Vault in Outlook.


Some time the message will show "Enterprise Vault is unable to retrieve this archived item. There was a problem opening this item. Try again later." when we check the archive email. it will resume after restart the Outlook and the issue will happen around 1 month later. I also have a laptop and it didn't show this error


May I know is any way change chase the root cause and prevent it happen?
thx

  • Y1251's avatar
    Y1251
    Level 5
    3 years ago

    more info:

    When I check the client log there is log of message "PR_MESSAGE_FLAGS, PT_LONG, 0x00000011"

    03/02/2022 05:31:20.852[4988][L]: EVMSP: <RE: [mail subject [Prop<struct IMessage>::GetProps]    : PR_MAPPING_SIGNATURE, PT_BINARY, cb:16 lpb:7D16A774370CDF408B1BE78EE1974B76

    03/02/2022 05:31:20.854[4988][L]: EVMSP: <RE: [mail subject [Prop<struct IMessage>::GetProps]    : PR_MESSAGE_FLAGS, PT_LONG, 0x00000011

    03/02/2022 05:31:20.855[4988][L]: EVMSP: <RE: [mail subject [Prop<struct IMessage>::GetProps]   : PR_MESSAGE_CLASS, PT_UNICODE, IPM.Note

    03/02/2022 05:31:20.857[4988][L]: EVMSP: <RE: [mail subject [Prop<struct IMessage>::GetProps]    : PR_STORE_SUPPORT_MASK, PT_LONG, 0x0EA53F7D

    03/02/2022 05:31:20.858[4988][L]: EVMSP: <RE: [mail subject [Prop<struct IMessage>::GetProps]: UNKNOWN(0x004B000A), PT_ERROR, MAPI_E_NOT_FOUND

    03/02/2022 05:31:20.859[4988][L]: EVMSP: <RE: [mail subject [Prop<struct IMessage>::GetProps]    : PR_ACCESS_LEVEL, PT_LONG, 0x00000001

    03/02/2022 05:31:20.861[4988][L]: EVMSP: <RE: [mail subject [Prop<struct IMessage>::GetProps]: UNKNOWN(0x8009000A), PT_ERROR, MAPI_E_NOT_FOUND

    03/02/2022 05:31:20.862[4988][L]: EVMSP: <RE: [mail subject [Prop<struct IMessage>::GetProps]    : UNKNOWN(0x8009000A), PT_ERROR, MAPI_E_NOT_FOUND

    03/02/2022 05:31:20.863[4988][L]: EVMSP: <RE: [mail subject [Prop<struct IMessage>::GetProps]: UNKNOWN(0x80DE000A), PT_ERROR, MAPI_E_NOT_FOUND

    • GertjanA's avatar
      GertjanA
      Moderator
      3 years ago

      Hello,

      Your issue = MAPI_E_NOT_FOUND

      This sometimes happens if Outlook remains open too long, or has performed a lot of activity. In theory, if you close Outlook at the end of the working day, this error should not occur. As you have 14.1, I assume you have support, so you might want to open a support case at Veritas.

      • Y1251's avatar
        Y1251
        Level 5
        3 years ago

        Hi Gertjan,

        Thanks for your reply. May I know to check "performed a lot of activity." in client outlook?

        thanks