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CConsult's avatar
CConsult
Moderator
7 years ago

OWA restore not working after server migration

Hi there,

we have moved an EV 10 to 11.0.1 (inplace on old) to 12.2 (server migration wizard onto new)

same Name, installation folder. EV data was migrated by transferring the whole volume (virtual) to the new server.

owauser.wsf was used to recreate EVAnon.

Everything is working after the migration, but OWA has a problem.

The shortcut is shown but the original mail cannot be opened.

We get an error message that the host is unkown. 

In eventlog we get: error 4224 Auth Server : Athentication request failed

in the dtrace there is an error where I can see that the expected server was unreachable (host not known)

the command: "Evservername, some cryptic ID (maybe Vaultstore?)" If it is the VaultstoreID it does not match with the real one.

Anyone had a similar issue or an idea how this could be solved?

 

    • Titoine31's avatar
      Titoine31
      Moderator

      Hello,

      Could you enable EV OWA log for a test users and check these log ? and send us it ?

      Antoine

      • CConsult's avatar
        CConsult
        Moderator

        I have started a dtrace for OWA.

        There is currently a ticket open with Veritas.

        i will check if I can deliver testdata for this customer.