Problems opening archived items with rpc over http
I have run in to a strange problem.
We are using EV 8.0 SP2 with Exchange 2003 en Office 2007 with http over rpc configured.
Retreiving items over OWA and internaly with rpc over http enabled works fine.
Now users are complaining that they are not able to open archived items outside the office using rpc over http. The easy way to solve this was by restarting the EV server but that isn't an option to do every day.
I have tested it an came up with the following summery:
- when you open your outlook outside and try te open a archived item directly it only shows the first 1000 caracters and a message is shown ' There was an error loading this item'. When i open Archive explorer and open the item it is shown in full
- When you open outlook and first start Archive Explorer and then go back to the inbox and open an item it opens full
Does some one have a clue?
We are using EV 8.0 SP2 with Exchange 2003 en Office 2007 with http over rpc configured.
Retreiving items over OWA and internaly with rpc over http enabled works fine.
Now users are complaining that they are not able to open archived items outside the office using rpc over http. The easy way to solve this was by restarting the EV server but that isn't an option to do every day.
I have tested it an came up with the following summery:
- when you open your outlook outside and try te open a archived item directly it only shows the first 1000 caracters and a message is shown ' There was an error loading this item'. When i open Archive explorer and open the item it is shown in full
- When you open outlook and first start Archive Explorer and then go back to the inbox and open an item it opens full
Does some one have a clue?
- Actually it's been a while.... you can have ISA go to your Front-End Exchange server.. but I'm not sure how it would work in a front-end/back-end situation. Either way I think the bit to investigate is why that URL is coming back with something other than Clienttest.gif.
Normally you would touch the front-end server, then our redirection on /enterprisevaultproxy would make the hop over to the EV server for you, and you'd get to clienttest.gif, but, I'm not sure how that would work in an environment with no frontend server.
