PST import and export error

How are you trying to import the pst?  If EVPM make sure the System Mailbox in the EVPM script is right one for the Exchange server that the user mailbox.

If not, please grab a dtrace of MigratorServer, also what version of EV?

i had tried to import to another vault.

but failed too. i checked the pst is in unicode format.

PST Migration Report

Migration status: Incomplete

Processing aborted due to an unrecoverable error.

PST file: G:user.pst

Archive Name: user2

Vault Id: 1B5E204F8F925C344974BE0D4E8B27CF61110000evserver

RetentionCategory: Business

Exchange Server\Mailbox: mbx\user2

Number of folders processed: 0

Number of items archived: 0

Total size of items archived: 0 KB

Number of items unable to be archived: 0

Number of items moved to mailbox: 0

Elapsed Migration Time: 0:0:2 (hours:minutes:seconds)

Migration Rate: 0.00 MB/Hour

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=6742

ev version 9.0.3

exchange 2007

outlook 2007

I am exporting the existing vault and recreate new vault to recreate working shortcut for the user.

one of the pst failed out of three.

You are using the PST Import Wizard?  Could you grab the dtrace of MigratorServer and attach it here?

572491 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder has started

572492 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder calling HrMAPIOpenFolderExKVSPstMig

572493 15:43:10.832 [7540] (MigratorServer) <3896> EV:M HrMAPIOpenFolderExKvs - Looking for folder [Inbox]

572494 15:43:10.832 [7540] (MigratorServer) <3896> EV:M HrMAPIOpenFolderExKvsPstMig - Folder Inbox exists, opening to look for next folder

572495 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder getting filter value object

572496 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder creating hidden message

572497 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder() - Returned from CreateHiddenMessage() where ArchiveId: 17769725837A37C4DAF09E7933DEC8ABA1110000dwseavault and ArchiveFolderId: 1A87DF3D783B7744AA31CBBC81376D48A1110000dwseavault with [0x8004060C]|

572498 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder() - Error [0x8004060C]

572499 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder has quit

572500 15:43:10.832 [7540] (MigratorServer) <3896> EV:H {CMigrator::SetArchiveFolderVault} (Exit) Status: [Exception occurred. (0x80020009)]

572501 15:43:10.832 [7540] (MigratorServer) <3896> EV~E Event ID: 6469 An exception has occurred.| [Internal reference CMigrator/SAFV/ce] |

572502 15:43:10.832 [7540] (MigratorServer) <3896> EV:H {CMigrator::ProcessItem} (Exit) Status: [Catastrophic failure (0x8000ffff)]

I would recommend looking at the following article.  It appear that the process is failing when trying to write to the mailbox.

http://www.symantec.com/docs/TECH48540

hi, witsend, the technote is not applicable to the EV version.

my EV version is 9.0.3

hi GPKguy, the mailbox size is 8GB in exchange.

The PST size is 19GB, i believe the PST size limit for outlook 2007 is 20Gb.

am i correct?

hi all, thanks you very much for the support.

i manage to find the solution.

The PST size must not be more then 15GB.