Forum Discussion

ianG's avatar
ianG
Level 5
13 years ago

Public folder actions slow / unresponsive

Hi folks

Getting alot of reports from customers having difficulty with archived public folder content. This location looks to have only recently been archived. Getting messages such as:

 

'Can't open this item. You don't have appropriate permission to perform this operation'

'This item cannot be displayed.

Additional information: You may need to install additional software to view items of this type or it may only be possible to display this item from the folder that contains this item.'

 

Additionally, users are experiencing alot of slowdown, and unresponsiveness with opening folders containing archived items, and alot of hangs when opening content (if the messages above arent displayed).

 

Version info:

We are on Enteprise Vault server version 8.0.4,

Outlook 2003 SP3 deployed via Citrix

Outlook plugin has also recently been upgraded from 7.5 to 8.0.4

Archiving data from an Exchange 2003 environment (which just contains public folders)

Enterprise Vault
Information Governance
Troubleshooting
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    13 years ago

    Have you tried looking at :

     

    Permissions

    DTRACE of storageonlineopns

     

    ?

     

     

  • ianG's avatar
    ianG
    Level 5
    13 years ago

    Thanks for the suggestions Rob, Ill look into them

  • JesusWept3's avatar
    JesusWept3
    Level 6
    13 years ago

    the items aren't encrypted or protected by any chance? (i.e Voltage, PGP or RMS?)

  • ianG's avatar
    ianG
    Level 5
    13 years ago

    No, I dont believe so

    Its looking more and more like connection issues for a certain subset of users back to the EV server(s). Im looking at proxy/web settings currently

    Ive been unable to replicate the issue the users are experiencing using the same Citrix based Outlook 2003 client, so its quite difficult to troubleshoot. Ive been granted access to the 'problematic' public folder structure, but it is working perfectly fine for me (annoyingly)

  • JesusWept3's avatar
    JesusWept3
    Level 6
    13 years ago

    The thing that is confusing to me is this line here
    "You may need to install additional software to view items of this type"

    It might be worth getting a client trace as well
    Another thing it could be is that its going over the number of referals that exchange will allow from one PF Server to another

  • ianG's avatar
    ianG
    Level 5
    13 years ago

    Its a funny one alright - attached the exact message in a screenshot

    Ive only really mentioned it as its one of the few definitive error messages Ive gotten from the users - other then that its annecdotal slowness/unresponsiveness. Ill work on gathering a client log from that user.

    The referals you mention I'll look into also - I know there is something unusual with how our PF servers are attached (if thats thats the correct word) to one another.. but I cant quite remember