Forum Discussion

Sortid's avatar
Sortid
Level 6
17 years ago

Remove Outlook add-Ins error

I installed the EV 2007 SP1 Outlook Add-Ins onto my XP SP2 workstation.  I also have the EV Admin console installed.  When i go to uninstall the Add-Ins from Add/Remove Programs, I get an error which says "This client kit cannot be installed on top of a server installation".  Anyone seen this before?
Thanks.
Enterprise Vault
Information Governance
  • JesusWept3's avatar
    JesusWept3
    15 years ago
    I feel like ive taken stupid pills but I'm pretty sure the vac installs and registers Valkyrie against outlook regardless of outlook add in
  • jimbo2's avatar
    jimbo2
    Level 6
    17 years ago
    I had the same issue.
     
    Remove all programs for EV.
     
    Install the new client extensions which match the version of the console you would like to install.
     
    Install the console.
  • RSRust's avatar
    RSRust
    Level 4
    15 years ago

    I recently upgraded to 8.0.3 and tried to install the VAC on my machine and am running into this issue again.  Originally, it worked fine to install the Oulook Add-In first and then install the VAC.  Now, I have uninstalled the 8.0.1 add-in, uninstalled the 8.0.1 VAC, rebooted, installed the 8.0.3 add-ins, run Outlook to verify the install was complete and working, reinstalled the 8.0.3 VAC and rebooted.  After reboot the add-ins act as if they need to complete the install again and then throw the error message.  Even so, if I click OK a couple times the add-ins are installed and seem to work.  However, if I run Tech Info I get an error on the http connection:


    VERSION INFORMATION 
    Operating System Professional  (Build 7600)
    Outlook Microsoft Outlook 2007
    Internet Explorer 8.0.7600.16385
    Enterprise Vault Outlook Add-in 8.0.3.1845
    VBScript component (Outlvbs.dll) Available
     
     
    USER DETAILS 
    User Mailbox /o=coa/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=rsrust
    Outlook connection state Online (1)
    RPC over HTTP flags 7
     
     
    TESTING CONNECTION 
    Skipping DCOM tests HTTP client is in use
    HTTP connection failed https://evault.coaccess.com/EnterpriseVault (Status: 0x12)
     
     
    Any ideas??

  • RSRust's avatar
    RSRust
    Level 4
    15 years ago
    Ahh - I just answered my own question.  I should have tried this fist: ran ResetEVClient.exe and it fixed the problem.
  • JesusWept3's avatar
    JesusWept3
    Level 6
    15 years ago
    I feel like ive taken stupid pills but I'm pretty sure the vac installs and registers Valkyrie against outlook regardless of outlook add in
  • Michael_Bilsbor's avatar
    Michael_Bilsbor
    Level 6
    15 years ago
    Hi,

    I have asked this to be fixed in V8 sp4.  So when that comes out I'd be keen for you to try it out and let me know if the client and the VAC on a workstation do indeed get along better.

    Cheers,
    Mike