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Daniella's avatar
Daniella
Level 4
17 years ago
Solved

Removing Empty Folders from Archive Explorer in EV v8.0

Hi All,

Is there any way of removing empty folders from Archive Explorer immediately? In previous versions the Delete Empty Folders reg key used to do the trick found in this technote:

http://seer.entsupport.symantec.com/docs/283571.htm

In version 8 it doesn't seem to work. In the technote for versions 7.0 and above, it describes that the folders will be removed after 14 days due to the ophaned shortcut function. Is there a way to overwrite this? I've just migrated some mailboxes and tested the shortcut deletion and update archive location features and it works perfectly (this is a feature I have been wanting since I started using EV) though the folders I deleted out of Outlook still exist in Archive Explorer and I need to delete them.

Any help would be greatly appreciated.

Kind Regards,

Daniella

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  • Daniella's avatar
    Daniella
    17 years ago
    Hi All,

    I have finally got this working. There was a problem with some entries in the Journal Archive table (missing ServiceID) that was stopping these folders from being deleted. Also for some folders, due to the folder having a subfolder, I had to go to the ArchiveFolder table and manually delete the folders in order for them to dissapear after resetting the DeleteEmptyFolders Reg Key to 1.

    Thanks for all your help guys, much appreciated.

    Cheers,
    Daniella

16 Replies

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  • MichelZ's avatar
    MichelZ
    Level 6
    17 years ago
    Hi I think you have to wait for the 14 days. I think it's also because of the "dumpster" feature, not only orphaned shortcuts. You could try to disable the dumpster, but I'm not sure it it will delete items that are currently in it. /Michel
  • Daniella's avatar
    Daniella
    Level 4
    17 years ago
    Hi Michael,

    Thanks for the reply. Could you please tell me how to disable the dumpster so I can give this a go?

    Thanks,
    Daniella 
  • MichelZ's avatar
    MichelZ
    Level 6
    17 years ago
    Sure. On the Site properties in the VAC, on the "Archive Settings" tab, you have: "Enable recovery of user deleted items" Cheers Michel
  • Daniella's avatar
    Daniella
    Level 4
    17 years ago
    Hi Michael,

    Unfortunately the dumpster option didn't work... I'm still having issues deleting empty folders from EV.
    Any other ideas????

    Cheers,
    Daniella 
  • MichelZ's avatar
    MichelZ
    Level 6
    17 years ago
    Are you by any chance running a 64-Bit OS on the EV Server?
  • Daniella's avatar
    Daniella
    Level 4
    17 years ago
    Hi Michael,

    Yes I am...

    Its seems like alot of the problems evolving with EV are due to the fact of running the OS in 64bit mode!!!

    Cheers,
    Daniella 
  • MichelZ's avatar
    MichelZ
    Level 6
    17 years ago
    Have a look the the "Registry_Values.pdf",
    in 64-Bit OS, you need to set the registry key under:
    HKEY_LOCAL_MACHINE
    \Software
    \Wow6432Node
    \KVS
    \Enterprise Vault

    That's why it did not work.
    (You can find it in the Reg Guide, Page 13 / About this guide -> Running Enterprise Vault on 64-bit Windows)
  • Wayne_Humphrey's avatar
    Wayne_Humphrey
    Level 6
    17 years ago
    Daniella,

    To be honest I don't believe there are lost of problems with Enterprise Vault running on x64, most of the problems come in with stuff not being in the normal place within the OS and admins getting a little confused.

    All your normal regkeys will now reside under Wow6432Node, this has nothing to do with Enterprise Vault or any x86 software for that matter but the fact that you are running a 32bit application under a 64bit OS.

  • Daniella's avatar
    Daniella
    Level 4
    17 years ago
    Hi Michael,

    Thanks for your reply. I have set the regkey under

    HKEY_LOCAL_MACHINE
    \Software
    \Wow6432Node
    \KVS
    \Enterprise Vault
    \DeleteEmptyFolders (set to 1 and restart storage service)

    My folders are still not deleting and I don't know why!!! Is there anywhere I can check to see why this is not happening?

    Thanks,
    Daniella
  • Daniella's avatar
    Daniella
    Level 4
    17 years ago
    Hi Wayne,

    I guess I have that impression due to the problems I've been experiencing though there is definately one big benefit and that is performance.

    Anyway hopefully it gets better.

    Daniella