Forum Discussion

CadenL's avatar
CadenL
Level 6
9 years ago

Restore user items from journal items into users mailbox

Hi

As an EV administrator I need to be able to restore items from the Journal archive back into the users mailbox - eg if they delete an email before it gets archived etc.

I could do this in EV10.x but since upgrading to the new EV Search I can't find the option to copy it back into the users mailbox. I can do this for the user archives but not from the journal archive. If I shift select a group of items (for the same user) I only get the option to export to zip\pst.

Thanks

Enterprise Vault
Information Governance
Not Applicable
  • AmolB's avatar
    AmolB
    9 years ago

    Restore from Journal Archive was possibe in the leagcy search app. We have a plan to bring this feature in EVS but not sure about the release or date.

  • AmolB's avatar
    AmolB
    Moderator
    9 years ago

    At present there is no option to restore items from a Journal Archive. 

  • CadenL's avatar
    CadenL
    Level 6
    9 years ago

    ok thanks - was this option available in the previous search interface? eg Archive Explorer? As it's been a while since I last did it but sure it was possible prior to the upgrade.

    thanks again

  • AmolB's avatar
    AmolB
    Moderator
    9 years ago

    Restore from Journal Archive was possibe in the leagcy search app. We have a plan to bring this feature in EVS but not sure about the release or date.

  • CadenL's avatar
    CadenL
    Level 6
    9 years ago

    ok thanks - hope it comes soon... it was a useful feature

    • RamIT's avatar
      RamIT
      Level 2
      8 years ago

      I have just upgraded to EV 12 and am also missing this functionality.  Could you keep me posted too.  This was a great thing to have and we miss being able to do it.