JKormos
11 years agoLevel 3
Restoring emails - format is missing
Good morning!
We've had a report where an employee is trying to restore an email from Enterprise Vault and it does not bring back the formatting in the email. When they restore other emails with formatting, it comes back fine. I've tested this out with the employee and also on my own. They are using a Citrix Xen 65 desktop. Regardless of using Windows 7 or Citrix, I can restore my own emails with formatting just fine. Any suggestions? I can't find anything on the KB that's the same as mine, unless I'm not looking hard enough. Thanks in advance!
So it didn't work in the morning but then in the afternoon it did? If you can reproduce it you could do some tracing.
I would recommend working with Symantec support to find root cause.