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PJ2009's avatar
PJ2009
Level 3
10 years ago

Restoring journal archive from basket

I've used Browser Search to create a basket of e-mails (from multiple users) that I need to restore to a PST file but everytime I try to do that, I get an error saying "Cannot Log on. Incorrect server or mailbox." I'm pretty sure I'm putting in the correct details and the EV service account has full access to the journal mailboxes and the user mailboxes. None of these are hidden from the GAL either.

EV version is 9.0.2.1061 - hopefully someone can help me out!

  • I've managed to get this working by restarting the journalling tasks and running the export again. We've been having some issues recently with journal archiving stopping randomly until the tasks are restarted but that's a different story. Thanks for the help!

3 Replies

  • I have, those were the steps I was following. I've tried putting in the name of our CAS Array and also the hostname of the mailbox server where the mailbox is. I've tried using the mailbox alias of the EV service account and also the aliases of the two journal mailboxes we have but each time I get the same error...

  • I've managed to get this working by restarting the journalling tasks and running the export again. We've been having some issues recently with journal archiving stopping randomly until the tasks are restarted but that's a different story. Thanks for the help!