Forum Discussion

Tonaco_pt's avatar
Tonaco_pt
Moderator
8 years ago

Retention Category not updating (Archive or Itens)

I need help

I environment is:

  • Exchange 2010 SP3 RU 15
  • Enterprise Vault 10.0.4 (Original instalaion EV 8.0, upgraded)
  • Outlook 2010 with Outlook add'ins V10.0.0.1354

Up to now, nobody could delete message from there archive. Not the ask me to see what is need for certain user starting delete message from there archive. I follow http://www.veritas.com/docs/000034231.

  • I change the Site Settings now I have the options "Users can delete items from their archives"  select.
  • Create a now Retention Categories with the options "Prevent deletion of archived items in this category" and "Retain items forever" not check (in the old category we had "Retain items forever" and "Prevent deletion of archived items in this category" select).
  • I create a new Provisioning Group wit new Policy (copies from the original ones) and add the new Retention Categories.
  • Add the user to the new Provisioning Group.
  • Run Provisioning Tasks 
  • Certified that the user belonged to the new Provisioning Group.
  • Sync my mailbox
  • IISRESET
  • Run manually the archive tasks
  • Add ArchiveExplorerDelete=1 in the WebApp.ini (https://vox.veritas.com/t5/Enterprise-Vault/Archive-Explorer-delete-button-is-not-selectable-in-Archive/m-p/822295#M106153)

I have 2 question?

  • WiTSend's avatar
    WiTSend
    Level 6
    8 years ago

    When an item is archived it is tagged with a retention category.  That retention category stays with the item for it's life unless the item is moved to a folder with a different retention category (and updating is allowed in the configuration) or a manual operation is used to change it.  Creating a new retention category and policy for users will not have any effect on existing items.

    • Tonaco_pt's avatar
      Tonaco_pt
      Moderator
      8 years ago

      Thanks WiTSend,

      I had a problem here I archive lots of Junk, I like to delete that junk, what are the manual operation for that,

      Sql query? 

      I look in to creating a folder and move the itens to that folder

       

      • WiTSend's avatar
        WiTSend
        Level 6
        8 years ago

        The only way would be to create a separate retention category, apply it to a Junk folder using EVPM and then move the items into the Junk folder. This will change the retention category and allow it to be expired.