Forum Discussion

Paul_Daley's avatar
Paul_Daley
Level 5
20 years ago

Run Now

We're having problems trying to do manual archiving runs during the day for a single mailbox using the "run now" option. It goes away and does next to nothing, despite the report mode saying that it will archive a number of MB of data.

Anyone seen this before? We're using v5 SP5.

We also had a strange thing last night where one mailbox was archived down to 14MB in size, despite the archiving rules saying that it should do no more than 50% of the quota (giving 100MB in this case). This mailbox had been over quota and we'd just reapplied the limits hoping that EV would then bring it down to 100MB...


Cheers for your help!
Enterprise Vault
Information Governance
  • Michael_Bilsbor's avatar
    Michael_Bilsbor
    20 years ago
    If a mailbox is over it's quota then Exchange won't allow EV into the mailbox in order to bring it down.

    When the item becomes a shortcut then the amount of space consumed by the mailbox comes down.
  • Paul_Daley's avatar
    Paul_Daley
    Level 5
    20 years ago
    OK, so I'm being stupid here... The run now archive does work but leaves the items in a pending state in the mailbox until the EV server has been backed up. Then the mailbox will reduce in size...

    However, has anyone else had problems with archiving over limit mailboxes? When I do a report run it gives the quota usage as a negative number. Is this a bug?


    Cheers,

    Paul.
  • Michael_Bilsbor's avatar
    Michael_Bilsbor
    Level 6
    20 years ago
    If a mailbox is over it's quota then Exchange won't allow EV into the mailbox in order to bring it down.

    When the item becomes a shortcut then the amount of space consumed by the mailbox comes down.
  • David_Messeng1's avatar
    David_Messeng1
    Level 6
    20 years ago
    Mailbox limits are only a problem if you create shortcuts.

    If you are archiving to reduce Exchange Store size then there is more to it than reported mailbox size. Reducing this may not reduce the Store.

    Check out the link.
  • Paul_Daley's avatar
    Paul_Daley
    Level 5
    20 years ago
    Thanks for the responses, and I appreciate the issues surrounding limits and shortcuts.

    I have a number of users (mainly managers!) whos mailboxes have grown beyond the limit, and so they've had the limits removed. Now that I'm rolling out EV I can get the mailboxes back down to size and reapply the default limits.

    When I tried this I just set the warning limit to the normal value, thus putting the mailbox over limit, and then I let EV archive it using a quota based policy. What seemed to happen was that it ignored the quota bit and only stopped archiving when it hit the "don't archive anything under X weeks" rule. The mailbox was then well and truly within limit!

    Any ideas?
  • David_Messeng1's avatar
    David_Messeng1
    Level 6
    20 years ago
    Here's a thought:

    You set a policy and enable the guy's mailbox with it when he is not send/recive busted.

    You then change the policy and by this time the guy has bust his limit. The new policy will not be applied to the guy's mailbox.
  • Michael_Bilsbor's avatar
    Michael_Bilsbor
    Level 6
    20 years ago
    Hi,

    That can happen if you do multiple archiving runs against the mailbox without a backup in bettween (since it's the backup that reduces the mailbox size)