Forum Discussion

pbix's avatar
pbix
Level 3
13 years ago

Scheduled archiving moves shortcuts back to inbox

We have recently migrated our users from MSExchange 2003 to MSExchange 2010. 

Prior to moving mailboxes, we disabled them from Enterprise Vault 7.5

Vault infrastructure has now been upgraded to 9.x

Now we are starting to re-enable mailboxes in new environment, creating new archives for the mailboxes.

A couple of users have reported that items which had been read and filed in their Exchange mailboxes, have re-appeared in their Outlook inboxes as unread vaulted shortcuts.  Archive explorer confirms that the vaulted message IS in the relevant folder, not in the inbox.

What would cause these shortcuts to appear in the inbox rather than than the folder in which they were filed?

Enterprise Vault
Information Governance
  • JesusWept3's avatar
    JesusWept3
    13 years ago
    There really is no chance that EV is doing it, especially if EV displays the items in their intended location I really would suggest checking the users outlook rules Also can you check what happens when they manually archive an item whether it stays or goes to the inbox Also are they managed folders and it's the managed folders process with a policy moving the items?
  • JesusWept3's avatar
    JesusWept3
    Level 6
    13 years ago

    Did you export the users to a PST file and then import the PST in to their mailbox?

    In EV2007 most likely what happened was that the user archived the item in \inbox and then they moved the item to something like \mySubFolder, however Enterprise Vault recorded the item as being in \inbox as it doesn't update the locations.

    So where the shortcut was \mySubFolder, the original item was in \inbox
    When you export to a PST, it exports the item to where the item was originally located

    Since EV8 there was the new ability to update the items location via Moved Items which would look at the shortcut and do a lookup in the database, for the location, if the shortcut didn't match the location in the database, it would simply update the database to show this is where the item is now located

  • pbix's avatar
    pbix
    Level 3
    13 years ago

    no psts involve - these were regular messages which delivered to users' inboxes.

    users read and filed the messages in a folder beneath their inbox

    scheduled archiving vaulted the items according to overnight scheculed archiving task 

    the next morning, items were back in the inbox showing as unread vaulted shortcut

    its not happening consistently - so far 2 users reported it out of about 80 mailboxes so far re-enabled.  that's not to say it hasn't happend to other users  but these 2 users are tidy users who read and file all messages, so the return to inbox as unread was noted.   And it doesn't appear to be happening every nights archived run (these mailboxes have only been re-enabled for about a week)

    But i want to nail this in the bud before we re-enable thousands of user mailboxes.

  • JesusWept3's avatar
    JesusWept3
    Level 6
    13 years ago
    Ive never in my life heard of such a thing, take a look at your exchange transaction logs and see what's going on there
  • JesusWept3's avatar
    JesusWept3
    Level 6
    13 years ago
    Oh and also check the users outlook mail rules to make sure they don't have any rules moving items
  • Chris_Warren's avatar
    Chris_Warren
    Level 5
    13 years ago

     Since EV archives from the mailbox on Exchange and the mailbox synch's with Outlook, was Outlook online? Is it possible that when these users moved the items in their local OST these changes didn't synch back to the mailbox on Exchange?  So when EV archived them, it saw them still in Inbox and unread...

  • pbix's avatar
    pbix
    Level 3
    13 years ago

    one of the users who reported this works in online mode, the other in cached mode.

    But .... archive explorer shows the messages as being filed in folders  (e.g. inbox/daily report  inbox/shopping etc)  rather than the inbox... so EV must have seen them as filed. 

    We have 4 archive tasks for our Exchange 2010 servers, but the target databases which show in the archive tasks properties dont reflect the currently mounted databases - i guess the target databases reflect what was active/mounted when the archive tasks were created.   Wondered if that was in some way connected, but we still cant fathom out how .....

  • JesusWept3's avatar
    JesusWept3
    Level 6
    13 years ago
    There really is no chance that EV is doing it, especially if EV displays the items in their intended location I really would suggest checking the users outlook rules Also can you check what happens when they manually archive an item whether it stays or goes to the inbox Also are they managed folders and it's the managed folders process with a policy moving the items?