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Edyxx's avatar
Edyxx
Level 5
13 years ago
Solved

Sharing a virtual vault archive - possible?

Dear All,

Here is our situation.

Job sharing of two users (User A and User B) with one computer. Both users log in to the computer with login of User A. There are two Outlook profile configured on the computer for User A and User B. User A has a EV archive, but not User B.

The question is: Is it possible that User B can us the same archive (Virtual Vault) to archive items with drag and drop? We do not use any policy to automatically archive a mailbox.

Our environment Windows 7 Enterprise 64bit, Outlook 2010, Enterprise Vault 9.01.

Thank you in advance,

Edy

  • That really sounds like a potentially bad idea but you will want to give this a read:

     

    You cannot modify items that are in a virtual vault other than your own

    Article:TECH161743  |  Created: 2011-06-07  |  Updated: 2011-06-07  |  Article URL http://www.symantec.com/docs/TECH161743

    Problem



    When a user has access to a secondary mailbox and the Virtual Vault for this mailbox is open in the main mailbox, the following error below will occur while trying to create a new folder or move messages to it.


    Error



     You cannot modify items that are in a virtual vault other than your own


    Cause



    This behavior is by design. Description below: 

    In Virtual Vault, access to archives other than the user's primary mailbox archive is read-only.  The actions that users can perform in Virtual Vault include the following:

    ·         View, forward, and reply to archived items
    ·         After opening an email to send from Outlook, drag and drop items from Virtual Vault into the email to send them as attachments
    ·         Search the Virtual Vault with Outlook Instant Search, Outlook Advanced Find, or Windows Desktop Search
    ·         Delete items and folders 
    ·         Move items between folders, and reorganize folders
    ·         Archive items using drag and drop
    ·         Move items into Virtual Vault using Outlook rules

    Solution



     If creating new folders in the shared mailbox is a requirement, they will need to be created in the mailbox first and synchronized to the archive so they are visible in Virtual Vault.

     

  • That really sounds like a potentially bad idea but you will want to give this a read:

     

    You cannot modify items that are in a virtual vault other than your own

    Article:TECH161743  |  Created: 2011-06-07  |  Updated: 2011-06-07  |  Article URL http://www.symantec.com/docs/TECH161743

    Problem



    When a user has access to a secondary mailbox and the Virtual Vault for this mailbox is open in the main mailbox, the following error below will occur while trying to create a new folder or move messages to it.


    Error



     You cannot modify items that are in a virtual vault other than your own


    Cause



    This behavior is by design. Description below: 

    In Virtual Vault, access to archives other than the user's primary mailbox archive is read-only.  The actions that users can perform in Virtual Vault include the following:

    ·         View, forward, and reply to archived items
    ·         After opening an email to send from Outlook, drag and drop items from Virtual Vault into the email to send them as attachments
    ·         Search the Virtual Vault with Outlook Instant Search, Outlook Advanced Find, or Windows Desktop Search
    ·         Delete items and folders 
    ·         Move items between folders, and reorganize folders
    ·         Archive items using drag and drop
    ·         Move items into Virtual Vault using Outlook rules

    Solution



     If creating new folders in the shared mailbox is a requirement, they will need to be created in the mailbox first and synchronized to the archive so they are visible in Virtual Vault.

     

  • Okay thank you for the confirmation that it won't work. I thought so, but I was not sure.

    Edy