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Weasel's avatar
Weasel
Level 5
15 years ago
Solved

ShortCut Processing Error in 9.0 SP1

Hello,

we are running EV 9.0 SP1 with Exchange 2007 SP3.

Recently I upgraded from 9.0.0 to 9.0.1. Nothing else changed and everything worked fine before this. But now the shortcut processing produces a lot of errors:

Eventid 6578:
Abnormal error occurred
Object: CRetentionCategoryCache
Reference: LE/RE
 

Eventid 6578:
Abnormal error occurred
Object: CRetentionCategoryCache
Reference: RE(1)/fe

Eventid 2270:
A queued operation exceeded the retry count and has been discarded
m_pIBackgroundArchivingAgent->ProcessMovedItemsInFolder2(ExchangeMailboxDn = "/o=ardenne-at/ou=Erste administrative Gruppe/cn=Recipients/cn=OFFICE",
ArchiveID = "1266E621CC231C34B9318C4CEFC9CB4381110000EVSite.2a-net.intern",
ArchiveFolderID = "1F6E0CE30F4A03D419D01C4BA3091E8C11110000EVSite.2a-net.intern",
FolderRetCat = "",
SourceFolderID = "ID",
FolderPathName = "�Posteingang�Ablage�01_Organisation�Strategie",
CompressedItemRequestXML = "some XML",
EVPMFolder = "FALSE")
HRESULT: 0x80004005

I testet this by a manual run of the archive task against one mailbox with shortcut processing only. Pure Archiving works ok and I disabled shortcut processing now. I can see that the A6-Queue is full with all folders the mailbox contains, even if there are definitivly never moved any shortcuts.

I opened a case but did not recieve any answer from symantec yet. Anyone seen this effect too?

 

Regards

  • Hi all,

    I have got a message from sym support with this link to a hotfix for this and other issues:

    http://www.symantec.com/docs/TECH153457

    I installed the hotfix and at first look the moved items feature is working now. I will let run an archiving with shortcut processing enabled this night and monitor the a6.