ShortCut Processing Error in 9.0 SP1
Hello,
we are running EV 9.0 SP1 with Exchange 2007 SP3.
Recently I upgraded from 9.0.0 to 9.0.1. Nothing else changed and everything worked fine before this. But now the shortcut processing produces a lot of errors:
Eventid 6578:
Abnormal error occurred
Object: CRetentionCategoryCache
Reference: LE/RE
Eventid 6578:
Abnormal error occurred
Object: CRetentionCategoryCache
Reference: RE(1)/fe
Eventid 2270:
A queued operation exceeded the retry count and has been discarded
m_pIBackgroundArchivingAgent->ProcessMovedItemsInFolder2(ExchangeMailboxDn = "/o=ardenne-at/ou=Erste administrative Gruppe/cn=Recipients/cn=OFFICE",
ArchiveID = "1266E621CC231C34B9318C4CEFC9CB4381110000EVSite.2a-net.intern",
ArchiveFolderID = "1F6E0CE30F4A03D419D01C4BA3091E8C11110000EVSite.2a-net.intern",
FolderRetCat = "",
SourceFolderID = "ID",
FolderPathName = "�Posteingang�Ablage�01_Organisation�Strategie",
CompressedItemRequestXML = "some XML",
EVPMFolder = "FALSE")
HRESULT: 0x80004005
I testet this by a manual run of the archive task against one mailbox with shortcut processing only. Pure Archiving works ok and I disabled shortcut processing now. I can see that the A6-Queue is full with all folders the mailbox contains, even if there are definitivly never moved any shortcuts.
I opened a case but did not recieve any answer from symantec yet. Anyone seen this effect too?
Regards
Hi all,
I have got a message from sym support with this link to a hotfix for this and other issues:
http://www.symantec.com/docs/TECH153457
I installed the hotfix and at first look the moved items feature is working now. I will let run an archiving with shortcut processing enabled this night and monitor the a6.