Forum Discussion

morrisok's avatar
morrisok
Level 4
15 years ago
Solved

Shortcuts are the smae size as the message archived

Running into an issue with one mailbox user. For example, when a message that is 8mb is archived, the shortcut it leaves behind is also 8mb. I am getting a few event id 3288's regarding the problem mailbox, none of the articles I have found online relating to that event id have not been any help so far.

Has anyone seen this behaviour?



K

Environment - EV8 sp2 | Exchange 2007 sp2 | Outlook 2007 sp2

Enterprise Vault
Information Governance
Troubleshooting
  • Mohawk_Marvin's avatar
    Mohawk_Marvin
    15 years ago
    Have you tried getting the effected user logged on to a different machine? Does the issue follow him? If it doesnt follow the user log a different user on to his machince and see if it re-occurs.

    Lastly toast his profile and re-test?

    Immediately after archive should not pend at all so its a weird one and might have something funky in his profile causing it.
  • morrisok's avatar
    morrisok
    Level 4
    15 years ago
    Thanks for the response,

    The forms are the latest version, and deployed locally via policy.
  • TonySterling's avatar
    TonySterling
    Moderator
    15 years ago

    Is your archive policy set to create shortcuts?  What is the message class of the item? 
  • morrisok's avatar
    morrisok
    Level 4
    15 years ago
    The policy creates shortcuts, it is the default policy for the organization, only one user is affected. Message class is ipm.note*

    I ran a dtrace on the users mailbox and ran the archive task in report mode, not really seeing anything glaring in the logs, but I am new to EV, so im sure I do not know what I am looking for.

    Thanks,

    K
  • TonySterling's avatar
    TonySterling
    Moderator
    15 years ago

    If the message class is just ipm.note then it has not been archived.  IPM.Note.EnterpriseVault.Shortcut is the message class for an archived item.

    What is the icon for the message?

    What happens if you try to manually archive? 
  • morrisok's avatar
    morrisok
    Level 4
    15 years ago
    The icon the message gets is the archived icon. This is happening with the manual and scheduled process :\
  • TonySterling's avatar
    TonySterling
    Moderator
    15 years ago

    Can you double check the message class then?  Are you sure it is not the pending icon?
  • morrisok's avatar
    morrisok
    Level 4
    15 years ago
    It is definately the archived icon, double checking the message class now.
  • morrisok's avatar
    morrisok
    Level 4
    15 years ago
    Sorry for the delay in response.

    Updates, ran the resetevclient utility and tried manually archiving larger items again, now the messages get stuck in a pending state.

    Been through as many articles I could find on the item in pending issue but so far havent found anything helpful.
  • Mohawk_Marvin's avatar
    Mohawk_Marvin
    Level 6
    15 years ago
    Anything in the Event logs?
    Anything stuck in MSMQ?
    Do the items in the partitions have A attributes? Are you using a trigger file? Do backups complete successfully?

    Are your partitions writing to NTFS, Centera, NetApp etc? What is the remove saftey copy setting set to?