Shortcuts not retrieving attachments.

For the first issue its a custom forms problem When the EV client starts, depending on the desktop policy, by default it should deploy the forms locally The forms are the Icons you see when an item is archived or pending archive etc, but importantly the forms contain vbscript that when the item is double clicked makes a call to the EV client to retrieve that item If the form is not installed or not accessible it means that shortcuts show as regular email and when you open it, it makes no attempt to try and get the item from the EV server itself The second issue sounds like it maybe a shared mailbox or that it's being run on terminal services Shared mailboxes in outlook have vbscript disabled, there is a setting in outlook you could change and there is also a desktop policy setting you can hangers force this to enabled upon starting outlook For terminal services or Citrix, when outlook is installed and it detects its a shared server, it does not install outlvbs.dll, meaning the vbscript in the forms will not function Another possibility, although unlikely is that you have your policy set to show the contents of the shortcut and not the original email By design, shortcuts are stripped when archived through EV

Both of these issues are with the same user who is using a local copy of Outlook. No one else is affected who are using the same policy.

 

I do strip everything out of the shortcuts which I expect won't show any attachments. But when the user double clicks on the shortcut it should retrieve the content, but it is not.

The odd thing, it does appear in Virtual Vault correctly.