Single user restore issue

Question

Hello,

I'm fairly new to Enterprise Vault (I have changed companies and now I'm the responsblie for EV).

So my issue is when a single user clicks and tries to open an archived item in his outlook he gets the following error message:

What I have realized that when I check the user the archice ID is:&nbsp;1CF3E66817436D34EA9222231CDC8C7E31110000EnterpriseVault

This is clearly different than the one from the error message.

What can I do here?

The EV version is 10.0.4, Exchange is 2010.

Thank you in advance.

cconsult · Answer

Check the Archive ID in the enterprise Vault Database.

If you have two archives, the user got activated more than one time. You would probably need to use the ZAP functionality to clear the wrong entries.

But first look in the DB. The name should be something like this (dbo.*Archive....) just open up the tables.

&nbsp;

davey7 · Answer

I have checked and the Archive ID in the error message is a folder under the user's inbox.

andrewb · Answer

what error do you get on the EV server?

davey7 · Answer

We have none related to this issue.

Under the status alerts I only have:

Days since last check that newly-archived data is secure
	Vault Store in backup mode

&nbsp;

andrewb · Answer

look in the event viewer. there's a special one just for EV. look at the same time that the user tried to restore the shortcut in question. if that doesnt provide enough info then the next step would be a dtrace.

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Single user restore issue

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