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EVHolic's avatar
EVHolic
Level 5
16 years ago
Solved

Slow Archiving Process - MSMQ??

All,

We are archiving in about 5 users with mailbox size of about 6G. The archive process seems to be slow but continuously keeps churning. The CPU is at 40% and Memory is available. My question is I see "1" in MSMQ A3 and "1" in MSMQ Enterprise Vault Storage Archive. Is there is a reason why the Number of Messages constantly reflects "1".

Any ideas on this?
Enterprise Vault
Information Governance
Tip-How to
  • BravoZulu's avatar
    BravoZulu
    16 years ago
    Hi EVHolic,

    Michelz is right, increasing the threads should extract items at a faster rate.  Check page 31 of the performance guide for more info;  http://seer.entsupport.symantec.com/docs/312319.htm.

    Personally, I would purge the 2 queues you mentioned as the two items may be old and stuck.  You can follow this KB to purge them;
    http://seer.entsupport.symantec.com/docs/276082.htm

    Make that change in the console, purge the Queues, then restart your EV services.

    Thanks,
    BZ

    A1 - Changing pending item to shortcut and errors.  
    A2 – Manual archive requests and error handling/retry from A3 queue.
    A3 – Run Now.  Requests made from the administration console – one entry for each mailbox to be archived.
    A4 – Error handling/retry from A5 queue.
    A5 – Scheduled archive – one entry for each mailbox to be archived.
    A6 – Mailbox synchronization request. 

     

    The queues used by Journal Archiving are:

    Storage Archive – Store item in an archive.
    J1 – Delete message (after successful archive) or change pending item back (on error).
    J2 – Items to process.
    J3 – Mailbox to process.
    J4 – Synchronize mailboxes

     

2 Replies

  • MichelZ's avatar
    MichelZ
    Level 6
    16 years ago
    Try to set the number of concurrent archiving threads higher.
    You do this on the archiving task

    /Michel
  • BravoZulu's avatar
    BravoZulu
    Level 5
    16 years ago
    Hi EVHolic,

    Michelz is right, increasing the threads should extract items at a faster rate.  Check page 31 of the performance guide for more info;  http://seer.entsupport.symantec.com/docs/312319.htm.

    Personally, I would purge the 2 queues you mentioned as the two items may be old and stuck.  You can follow this KB to purge them;
    http://seer.entsupport.symantec.com/docs/276082.htm

    Make that change in the console, purge the Queues, then restart your EV services.

    Thanks,
    BZ

    A1 - Changing pending item to shortcut and errors.  
    A2 – Manual archive requests and error handling/retry from A3 queue.
    A3 – Run Now.  Requests made from the administration console – one entry for each mailbox to be archived.
    A4 – Error handling/retry from A5 queue.
    A5 – Scheduled archive – one entry for each mailbox to be archived.
    A6 – Mailbox synchronization request. 

     

    The queues used by Journal Archiving are:

    Storage Archive – Store item in an archive.
    J1 – Delete message (after successful archive) or change pending item back (on error).
    J2 – Items to process.
    J3 – Mailbox to process.
    J4 – Synchronize mailboxes